Hearing Instrument Specialist Trainee

Hearing Instrument Specialist Trainee - Future Opportunities

Job Category: Retail

Requisition Number: HEARI
007317

• Full-Time
• On-site

Showing 1 location

Eden Prairie, MN 55344, USA

Join a career path designed for growth! This trainee opportunity offers hands-on experience, expert mentorship, and sponsored licensure to help you become a licensed hearing care professional.

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being.

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

The Hearing Instrument Sales Specialist Trainee will be trained in all aspects of hearing aid fittings, service/repairs, and sales, including product knowledge, testing, diagnosis of hearing loss, fittings and sales of hearing products and accessories, patient counseling, and aural rehabilitation. They will also be trained and prepared to meet and provide services to patients remotely through Starkey's Tele Hear program. HIS Trainees must complete the requisite for a dispensing license and practice within applicable state law prior to obtaining said licensure.

Starkey will sponsor, train and fund the process and fees of obtaining said license.

The training program will include the apprentice working with their assigned sponsor. Trainees will receive additional training via job shadowing of other practitioners, which may include travel to other locations and/or to our corporate in Eden Prairie, MN. Study materials and testing fees, and travel arrangements will be paid by Starkey.

This position is posted as an ongoing requisition to attract and develop future licensed hearing care professionals for current and anticipated hiring needs.

Approach and Deployment

• Provide Patient Journey Experience through counseling and instruction.
• Complete requirements for state temporary license.
• Learn to conduct patient diagnostics.
• Train with licensed specialists to complete practicum hours. This may include travel to other regions to work with a variety of experienced specialists.
• Learn to conduct comprehensive hearing evaluations to identify type and degree of hearing loss
• Learn to make appropriate recommendations based on hearing test results
• Become proficient in troubling shooting, repairing and servicing all types of hearing instruments and accessories.
• Attend the Patient Journey Protocol class and observe other specialists in their practice of the Patient Journey.
• Train with a Specialist or Audiologist on difficult fittings.
• Learn the Starkey product line and programming of hearing instruments. Travel to Starkey training events may be required.
• Learn tactics and styles of hearing aid sales and accessories.
• Train and work with patients via Tele Hear.
• Train with area specialists on patient care, ensuring the comfort of the patient and understanding their needs and requests.
• Learn how to use the Tele Hear tools for working with patients remotely, including programs such as TEAMS, VSEE and GoTo Meeting and understanding of online tools to adjust and fit patients offsite.

Results – Performance Measures

• Attendance at meetings
• Create a calendar for each location
• Assessment of dispensing skills
• Providing timely data for insurance billing

Other Duties

• Support Northland Employee Corporate and/or Department Guidelines.
• Check and verify quality.
• Support…