IT Project Field Engineer

Job Summary

IT Project Field Engineer (also known as System Field Engineer) is responsible for implementing new technology to help clients achieve their business objectives.

• Salary $60,000 - $85,000
• Technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, two screens
• Technical training: expert‑led events, on‑demand, certification reimbursement
• Medical & Dental Insurance: 75% of family premium covered
• 401(k) with 4% match
• 3 weeks PTO plus paid holidays

Thriveon is Minnesota’s leading IT Success provider, locally owned and operated since 2002. Thriveon offers a clearly differentiated managed IT service that delivers results not otherwise available in the Minnesota and Florida markets. Thriveon is poised to grow 5x over the next 8 years, from the current team of 25 people. Thriveon’s mission is to empower people to create business success with information and technology.

• Complete 90%+ of assigned projects on time and within budget.
• Complete assigned client audits and alignments each month.
• Review project plans for full understanding and assemble needed documentation to attain a positive client experience 95%+ of the time.
• Follow project workplans performing work within scope, identify and submit scope change requests to project coordinator for client approval to meet 130 billable hours per month.
• Document your time in real‑time within each step and update documentation portal to accurately reflect changes made throughout the project.
• Update workplan templates with newly learned steps or links to technical how‑to articles you built in the documentation portal.
• Implement remotely, onsite, and after hours as needed.
• Pager duty – Engineers will participate in after‑hours support on a rotating basis.
• Maintain up‑to‑date Time Entries and Expenses for billing and accounting purposes.
• Participate in daily huddles and weekly meetings.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values:
  Humble, Helpful, Ambitious, Coachable and Curious.

• Minimum of 3 years’ experience within relevant IT field.
• Bachelor’s degree in computer science, information sciences, or related field preferred.
• Experience with Microsoft servers, Office 365, Azure and VMware environments.
• Experience with server and network infrastructure.
• Experience with Power Shell scripting.
• Knowledge of small to mid‑size business IT systems.
• Detail oriented with strong documentation skills.
• Effectively communicate in a non‑technical way to clients.

Mid‑Senior level

Full‑time

Information Technology