IT Support Specialist

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This range is provided by Zinpro Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$54,000.00/yr - $68,000.00/yr

Salary range: $54,000 - $68,000

The base salary listed is a range. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to the base salary, this position is eligible for a bonus, providing the opportunity to earn additional compensation.

Our Total Rewards programs continue to lead, innovate and embody our core values – caring for the health and wellbeing of all. Zinpro offers a competitive salary and a premium benefits package, including 100% employer‑paid healthcare and generous paid time off. We provide a wide range of benefits and resources designed to support you at every stage of life: education assistance, retirement planning, 401(k), disability and long‑term care insurance, travel assistance, fitness reimbursement, gift matching, and more.

As an IT Support Specialist, you will be a part of Zinpro’s Help Desk support team and contribute to the mission of providing superb customer service and technology support to Zinpro employees globally. Technology and systems you will support include user computers and devices (Windows, Apple, Android, virtual machines); business, communication, and collaboration software; printers, hardware, and peripherals.

• Provide superb customer service and support to end‑users around the world.
• Document and respond to technical support requests on supported technologies and end‑user inquiries while following company processes and adhering to support SLAs.
• Maintain the integrity of end‑user devices through upgrades, support, and new technology deployments.
• Set up and deploy company computers and devices according to defined configuration standards.
• Install, support, and assist end‑users in the usage of business, communication, and collaboration software and tools.
• Participate in employee on‑boarding and off‑boarding processes.
• Ensure an accurate, up‑to‑date inventory of all company computers and devices.
• Active participation in knowledge base improvements and documentation, weekly meetings with L1 vendor, and team stand‑ups.
• Perform additional tasks as assigned by the IT Support and Procurement Manager.

• Support, implement, and administer corporate policy and company strategy.
• Cooperate in a team environment with other IT personnel to effectively provide technology services to the company.
• Maintain and update Industry certifications and knowledge of relevant systems to the position.
• Follow through on assigned tasks, work independently, and complete work on time.
• Follow instructions and management direction; display cooperative behavior.
• Tactfully and courteously, maintain a good working relationship with coworkers.
• Effectively communicate technological‑based information to all levels of employees in a manner that can be understood by non‑technical people.

• Associate in computer science, computer information technology, or equivalent.
• 2+ years of experience supporting current technologies:
  Windows, OSX, IOS, Android operating systems, Dell, and Apple hardware, along with virtualization.
• Experienced with Microsoft 365, Azure, Auto Pilot, peripherals, and devices a highly mobile professional worker uses.
• 2+ years of experience with ITSM software and its processes (Service Now is a plus).
• Familiarity with RSAT and its applications.
• Knowledge of the principles, methods, and techniques involved in help desk operations.

• Working knowledge of LAN/WAN networking.
• Industry Standard certifications such as ITIL, A+, Network+, or Security+.
• Experience working in a team‑based collaborative environment.
• Strong communication and multi‑tasking skills.
• Familiarity…