Business Systems Analyst - Salesforce

Join a forward-thinking team dedicated to transforming business processes through innovative Salesforce solutions. In this role, you'll bridge the gap between IT and commercial stakeholders-translating business needs into scalable, sustainable Salesforce applications that drive efficiency and impact. From gathering requirements and designing workflows to implementing best practices and supporting new capabilities, you'll play a key role in shaping how Starkey leverages technology to empower its commercial teams.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart:

This position is responsible for the suggestion, implementation and support of Salesforce business applications used to support commercial business functions within Starkey. This includes acting as a liaison between IT and business customers within the commercial domain.

• Collaborate with business stakeholders, conduct interviews to gather and document comprehensive business requirements and translate them into scalable Salesforce solutions.
• Collaborate with cross-functional teams to build effective, innovative, and sustainable applications.
• Create and maintain configurable solutions that comprise workflows, reports, custom objects, and validation rules.
• Formulate and maintain Salesforce solution documentation. (e.g., process flows, data models)
• Works with the design and development team(s) to ensure Salesforce best practices are being followed, while addressing significant business operations.
• Plan and monitor scope by ensuring that needs are within the project's scope and communicating any variances for change requests.
• Assist the product owner in defining value and priority of features, selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain an understanding of new features and capabilities of the Salesforce products, incorporating those new capabilities where appropriate.

Education

• Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.

Experience

• 2+ years of experience with Salesforce
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC).

• Exceptional knowledge of and shown proven expertise with Salesforce B2B Commerce Cloud, Service Cloud, Sales Cloud, Marketing Pardot solutions.
• Must have a working knowledge of accounting standards and principles.
  
  Exceptional knowledge of scrum and agile methodologies.
• Requirements gathering
• Salesforce business application skills and/or exposure.
• Planning and prioritizing
• General knowledge of SQL preferred.
• Knowledge of Microsoft Office products a plus.

• Ability to apply critical thinking, analytical, and problem-solving skills in a fast‑paced atmosphere while managing various requests is needed.
• An analytical problem solver who knows and employs all declarative automation with Salesforce B2B Commerce Cloud, Service Cloud, Sales Cloud and Marketing Pardot solutions.
• Ability to effectively communicate design solution options with both technical and non‑technical customers.
• Effective communication and people skills
• Able to collaborate and function effectively in a team environment
• Proven ability to manage project tasks and requests simultaneously
• Excellent troubleshooting/analytical skills required
• Organized with attention to detail
• Abi…