Customer Service Audiologist

EP World Hdqtrs
6700 Washington Ave. So.
Eden Prairie, MN 55344, USA

We are seeking a friendly, dedicated Customer Service Audiologist who will be responsible for handling calls from accounts and occasionally consumers for technical and non-technical issues, regarding hearing instruments and related products & services. This fast-paced position will support computer software, hardware, and training to maximize the tools the Starkey company(s) have available. You will serve our customers through various platforms and be responsible for upholding the values and culture of the department through positivity and teamwork.

We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!

The work schedule for this position looks like:
Tuesday to Saturday, 9:00 AM-5:30 PM CST

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting‑edge hearing health innovations, industry‑leading research and development, and not being afraid to push the edge of what’s possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

The Customer Service Audiologist is a key player whose responsibilities include handling challenging calls from accounts and occasionally from consumers for technical and non-technical issues, regarding hearing instruments and related products and services. This fast pace position is responsible for supporting computer software, hardware, and training to maximize the tools the Starkey company(s) have available. Responsible for consistently serving our customers through various platforms.

They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures. Must model high quality service and focus on serving with passion, purpose, and excellence.

• Perform consistently in measured core areas.
  • Professionally and consistently follow corporate protocol to resolve calls based on your professional expertise
  • Meet performance measures as defined in goals and career advancement program
  • Meet scorecard measurements as defined in goals
  • Proactively place outbound calls to customers
  • Successfully complete cycle assessments
• Support manufacturing
  • Place outbound calls, email, or instant messaging to resolve issues raised by internal departments
• Document calls
  • Use corporate system to document outbound and inbound activity
• Support accounts with computer, software, and hardware needs.
  • Use Audiology on demand and other online resources to research and resolve audiological and technical issues
• Handle Customer Service/Technical Support overflows Calls
  • Professionally and consistently follow corporate protocol to resolve and triage overflow calls from customer service
• Test and evaluate software and equipment.
  • Test new software and products prior to release
• Maintaining internal continuing education.
  • Attend training, complete internal training, and assessments, maintain professional licenses
• Consistently maintain a positive attitude and be an active and supportive team member
  • Treat others with respect while speaking in positive words
  • Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
• Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
• Provide support to your team, department, and internal customers emulating the ‘team-first, self-second’ mentality
• Develop relationships to address customer needs…