Sr. Low-Voltage Technician Support Specialist

Chairman's Club Executive Recruiter at Ultimate, a Roth Staffing Company

We're looking for a Technical Support Specialist (Level 3 - QA). This role is all about delivering exceptional customer service while supporting and troubleshooting low-voltage workplace technology systems for clients, field staff, and internal teams.

While much of the work is done remotely out of Eden Prairie, MN, you'll also play a key role in onsite support, training, and quality assurance both locally and nationally. Expect travel up to 60% and participation in an on-call rotation to address critical service issues.

Eden Prairie, MN | Base salary up to $110K + $6,000/year car allowance + $900/year phone stipend

• Provide advanced technical support and troubleshooting for customers, coordinators, field technicians, and project managers
• Partner with Business Development and Operations teams on pre-sales and post-sales technical support
• Deliver training (remote and onsite) to field personnel, ensuring compliance with codes, client requirements, and company standards
• Act as an escalation point for complex troubleshooting, programming, and servicing of client systems
• Pre-program, build, and stage equipment to streamline installations
• Handle remote and onsite system programming, commissioning, and QA audits
• Assist with technical planning, issue resolution, and commissioning during installations and service projects
• Conduct user training for clients and technical training for field staff
• Support continuous improvement by sharing feedback on processes, efficiency, and client satisfaction
• Build strong professional relationships with clients, vendors, partners, and colleagues
• Take part in weekday and weekend on-call rotations to ensure critical coverage

• Primary
  :
  Security-related systems (video surveillance, access control, intrusion detection, EAS)
• Additional
  :
  Network programming, fire alarm systems, data infrastructure, AV, DAS, and other low-voltage systems

• Experience
  : 5+ years installing, configuring, programming, and servicing video, access control, and intrusion systems
• Technical breadth
  :
  Exposure to low-voltage cabling, data infrastructure, fire alarms, AV, DAS, EAS, or related workplace technologies
• Certifications (preferred):
• Industry: MN Power Limited Technician (PLT), NICET Video Security Systems Technician, ESA, or equivalent
• Manufacturer:
  Axis, Milestone, Genetec, Exacq, Bosch, Key Scan, Avigilon, Lenel S2, March Networks, Open Options
• Skills
  :
  Strong troubleshooting, decision-making, and multitasking abilities in a fast-paced environment
• Knowledge
  :
  Familiarity with NEC standards and proficiency in Windows/MS Office applications
• Communication
  :
  Excellent written and verbal skills with a customer-first mindset
• Flexibility
  :
  Ability to travel up to 60% and participate in after-hours on-call support

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.

• Senioriy level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Customer Service, Information Technology, and Quality Assurance
• Industries:
  Building Equipment Contractors