Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled and proactive Desktop Support Analyst to join our team. This role involves providing critical technical support for employees, ensuring smooth operation of hardware, software, and audiovisual systems.

• Install and configure Microsoft operating systems on employee computers to ensure functionality.
• Troubleshoot and resolve issues with software applications such as Microsoft Office, SharePoint, and Teams.
• Provide support for audiovisual systems, including Crestron controls, video conferencing tools, and remote access setups.
• Monitor and address ongoing technical issues promptly to minimize downtime.
• Develop and update technical documentation to support operational processes.
• Perform routine maintenance tasks, such as managing backups and ensuring antivirus updates are completed.
• Oversee hardware inventory and coordinate the distribution of equipment for new employees.
• Liaise with external vendors to resolve specialized technical problems.
• Communicate updates and progress effectively with IT managers and team members.
• Assist board members with technical needs during meetings and promote efficient use of technology across the organization.

• Minimum of 1 year of experience in a desktop support or related role.
• Proficient in Microsoft 365 Enterprise applications, including SharePoint and Teams.
• Strong knowledge of audio‑visual systems and remote access solutions.
• Excellent communication skills, both verbal and written.
• Ability to create and maintain detailed technical documentation.
• Strong problem‑solving skills and the ability to manage multiple tasks simultaneously.
• Experience working collaboratively with diverse teams and stakeholders.
• Familiarity with managing hardware inventory and vendor coordination.

• Entry level

• Full-time

• Information Technology

• Software Development

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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