Associate Tech Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

• Analyze and investigate incidents
• Provide explanations and interpretations within area of expertise
• Provide local and remote technical support for United Health Groups shared desktop applications
• Use pertinent data and facts to identify and solve a range of problems within the area of expertise
• Investigate non‑standard requests and problems, with some assistance from others
• Work exclusively within a specific knowledge area
• Prioritize and organize own work to meet deadlines
• Provide explanations and information to others on topics within the area of expertise

What are the reasons to consider working for United Health Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• 3 years of experience with PC operating systems including Windows 10 & 11
• 3 years of desktop support experience
• 3 years of technology support experience
• 2 years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
• 2 years of experience with the Microsoft Office operating system, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft Power Point

• Bachelor’s Degree (or higher)
• Microsoft Certifications
• Information Technology Certifications (CompTIA A or Network )
• Experience using Bomgar and Altiris
• Experience in a Call Center or Customer Service role
• Mobile device support experience (Android and IOS)
• MAC support experience (iPad and iPhone)
• Wireless networking experience
• Experience with service ticketing / tracking systems
• Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows and Altiris)
• Ability to travel between local offices

• Written / verbal communication skills
• Enjoy challenging troubleshooting situations and pay attention to details
• Highly motivated individual with excellent consumer‑facing skill
• Must be a self‑starter and able to work independently while being part of a decentralized team

• Ability to lift to 30 lbs.

Hourly pay for this role will range from $28.27 to $50.48 per hour based on full‑time employment. Salary and benefits are influenced by local labor markets, education, work experience, certifications, and other factors. We comply with all minimum wage laws as applicable.

United Health Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.