Customer Success Manager - SMB

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple:
End Cyber Risk. We’re looking for a customer success manager to be part of making this happen.

The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.
** Responsibilities:
*** Managing a set of SMB customers who are utilizing Arctic Wolf’s Cyber

SOC solution
* Achieving renewal and expansion targets through consultative selling techniques
* Listening to customers and providing feedback to the business
* Ensuring customer satisfaction and delivery of quarterly account reviews
* Identifying opportunities to upsell to existing customers by positioning additional service offerings.
* Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
* Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
* Creating and managing automated processes to effectively forecast and communicate at-risk customers.
* Working in a highly trusting and transparent team environment
** Required

Skills and Experience:

*** 2+ years of demonstrated success in a sales role, preferably in a technology organization.
* The ability to be flexible and work in a rapidly changing environment is required
* Bachelor’s degree, or combination of education and relevant experience
* Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
* Fanatical devotion to customer service, business quality, and data security
* The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
* Excellent organizational skills and written/oral communication skills
* This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
** On-Camera Policy:
*** To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
* Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
* We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

Our Values Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity .We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community.

We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:
* Equity for all employees
* Flexible time off and paid volunteer days
* 401k match
* Training and career development programs
* Comprehensive private benefits plan including medical,…