Principal CX Designer

Join One Pass Solutions, Inc. — Where Wellness Meets Innovation

At One Pass Solutions, Inc., we believe wellness should be accessible, flexible, and tailored to fit every lifestyle. Our mission is to empower individuals to live healthier, more active lives through a comprehensive platform that offers unlimited access to thousands of gyms, fitness studios, online workouts, and even grocery delivery.

Whether someone prefers working out at home, joining live virtual classes, or visiting top fitness centers like Anytime Fitness, Crunch, LA Fitness, or Orange theory Fitness, One Pass makes it easy to stay active—on their own terms.

We also support holistic well-being by making nutritious food more accessible through convenient grocery delivery, helping our members stay on track with their health goals.

Why Work With Us?

We offer two core products—
One Pass and One Pass Select
—available through insurance partners and employers. Our platform is designed to meet the diverse wellness needs of individuals and organizations alike, with scalable solutions that drive engagement, improve health outcomes, and support long-term success.

We’re a fast-growing company with a collaborative culture, a strong sense of purpose, and a commitment to innovation. If you re looking to make a meaningful impact in the health and wellness space, we invite you to explore opportunities with us.

We’re looking for a visionary and hands-on Principal/Lead Product Experience Designer to join our Customer Experience (CX), Research & Innovation team. This role blends strategic leadership with active execution—shaping customer journeys, driving rapid prototyping, and governing our design systems and brand guidelines across digital and physical touchpoints.

You’ll collaborate closely with Product, Research, Marketing, Technology, and Data teams to deliver intuitive, inclusive, and high-impact experiences that reflect our commitment to customer-centric innovation.

• Champion design thinking and customer-centricity across the organization
• Set and evolve the vision for CX design and design systems
• Lead rapid prototyping and concept development for new product ideas
• Facilitate design sprints and workshops to drive innovation
• Translate customer insights into actionable design opportunities
• Govern and scale design systems and brand guidelines
• Create journey maps, service blueprints, and experience flows
• Design visual assets and storytelling materials for CX engagement
• Recommend and pilot new tools to enhance design quality and team productivity
• Collaborate with the Research team to co-create prototypes and testing materials
• Maintain internal toolkits, frameworks, and self-service resources

You’re a strategic thinker and creative problem-solver who thrives in fast-paced, cross-functional environments. You’re passionate about inclusive design, customer experience, and mentoring others. You bring a strong portfolio, a collaborative mindset, and a drive to make meaningful impact.

• Bachelor’s degree in Design, HCI, or a related field — or equivalent professional experience in UX/CX design
• 5+ years in CX/UX design with a strong portfolio
• 2+ years in a leadership or supervisory role
• Expertise in design systems, accessibility, and inclusive design
• Proficiency in Figma, Adobe Creative Suite, Miro, and M365 tools
• Strong communication and stakeholder management skills
• Experience working in agile, cross-functional teams

As part of your application, you’ll be asked to submit a portfolio showcasing 3–5 projects, either as:

• A link to your online portfolio, or
• A PDF upload

Your portfolio should include case studies that demonstrate your expertise in journey mapping, rapid prototyping, design system governance, and cross-functional collaboration. Please include context, your role, process, outcomes, and impact metrics. Both digital and physical design work are welcome.

• Experience designing for both digital and physical touchpoints
• Familiarity with AI-powered prototyping tools
• Background in service design or systems thinking
• Experience mentoring junior designers and leading…