Salesforce Administrator

Job Description

Smart People. Smart Ideas. Smart Choice.

MTS is a leading global supplier of test and simulation systems. Formula 1 teams, leading automotive and aerospace companies, and the world’s top researchers in materials and seismic engineering all rely on our systems to determine product reliability and ensure compliance with quality standards. Check out some of our amazing technology here:

We’re looking for a Salesforce Administrator to provide end user support, general administration of the Salesforce org including break/fix, manage user access and enhancement cases. Assists when needed on User Training and Reports & Dashboards.

• Act as the primary Salesforce administrator for end-user support.
• Responsible for understanding the data structure and data content within Salesforce for extraction, analysis, and compilation of this information into reports or dashboards as requested by management including training of end users to be self-sufficient in these areas. Develops automated techniques to extract information and other records within system for reporting purposes.
• Responsible for Salesforce system documentation, knowledge articles and procedures.
• Responsible for identifying needed improvements to Salesforce processes or functionality and working with Salesforce team to implement ongoing improvements which may involve interfacing external vendors, consultants, and system integrators.
• Responsible for developing, testing and launching new modified functionality in UAT and DEV environments.
• Actively manage assigned projects to ensure implementation of project plans and define the scope and metrics for new projects.
• Manage the workflow and communication among team members and report on project status serving as the primary contact person.
• Manage data clean-up audits and procedures and handles mass updates of data as requested, including account, contact and opportunity ownership changes as sales assignments change.
• Maintain platform health and minimize technical debt by regularly auditing, consolidating, and optimizing custom fields, automations, and configurations, alongside executing routine system data backup.
• Other duties as assigned.

• Bachelor’s degree or equivalent
• 3-5 years relevant CRM experience
• Salesforce Certified Platform Administrator Certification
• Implemented Basic third-party App Exchange Apps (examples GeoPointe, Gearset, Internet Creations, Outlook) experience
• Ability for expected travel averaging 5-10%, domestic and international

• Affordable medical, dental, and vision insurance:
• HSA/FSA with a company match
• Income protection benefits
• Industry leading 401(k) plan
• Paid time off
• Parental leave
• Matching gift and volunteer program

MTS supports Employee Resource Groups (ERGs) that bring people together to share experiences and ideas, and we’re committed to a diverse, inclusive workplace where everyone can contribute their talents. Through the ITW Hearts Giving Hope Program, employees also have the chance to give back and support families in our communities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms;

and talk or hear. The employee is occasionally required to sit, walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include…