Business Systems Analyst

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Business Systems Analyst (2386290)

Business Systems Analyst - 2386290

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Business Systems Analyst will support the Med. Expense team by partnering with finance, accounting, actuarial, technology, and operational stakeholders to analyze business needs, define requirements, support data and process workflows, and help deliver accurate, timely medical expense reporting and operational solutions. This role will help translate business objectives into clear functional requirements, support system and data validation activities, and coordinate across teams to ensure solutions meet business, regulatory, and stakeholder expectations.

Additionally, the role requires the Business Systems Analyst to develop solid subject matter expertise in Med. Expense processes, data sources, controls, and reporting workflows. The analyst will work independently on assigned initiatives while collaborating closely with cross-functional partners to identify impacts, document requirements, support testing, resolve issues, and drive continuous improvement.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Partner with Med. Expense stakeholders to gather, analyze, and document business, functional, reporting, and system requirements
• Serve as a business systems liaison between finance, accounting, actuarial, technology, operations, and reporting teams
• Support end-to-end analysis of medical expense data workflows, including intake, reconciliation, validation, issue resolution, and downstream reporting impacts
• Translate business needs into clear requirements, process flows, user stories, acceptance criteria, test scenarios, and implementation documentation
• Perform data analysis, root cause analysis, and impact assessments to support issue resolution, process improvement, and operational decision-making
• Support system enhancements, data integrations, reporting updates, and process changes through requirements definition, testing, validation, deployment readiness, and post-implementation support
• Develop and maintain detailed documentation, including business requirements, process maps, validation methodology, test results, controls, decisions, and version history
• Coordinate with internal stakeholders to support prioritization, scheduling, delivery timelines, data quality expectations, and business readiness activities
• Identify process improvement opportunities, recommend practical solutions, and help drive standardization, consistency, and operational excellence across Med. Expense processes
• Communicate technical, operational, and analytical findings clearly to both technical and non-technical audiences
• Support audit readiness, control documentation, and compliance-related activities as needed
• Promptly respond to service issues, resolve problems within scope, and elevate risks, blockers, or concerns as appropriate

You’ll be rewarded and recognized…