Business Applications Manager

Optum Insightis improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deepexpertisein the industry and innovative technology empower us to help organizations reduce costs while improving risk management,quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring.

Connecting. Growing together.

We are seeking an experienced Business Applications Manager with expertise in document management applications. The manager will oversee daily tasks and activities of a team that is responsible for translating business requirements into technical system specifications and implementing those solutions. The manager will work closely with stakeholders, business analysts, vendors, and end users to resolve complex issues, deliver sustainable enhancements, coordinate testing and releases, and maintain or improve operational efficiency.

This role will also be responsible for driving the strategic roadmap, ensuring the supported platforms remain stable, secure, and aligned with enterprise goals. This role blends leadership, technical oversight, and stakeholder collaboration to optimize system performance, deliver key initiatives, and support our mission of powering innovative, consumer focused healthcare solutions

You'llenjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Direct and provide L2/L3 production support for document management applications and various other data and application archival solutions, including incident, service request, problem, and change management activities
• Monitor application health and performance; investigate production issues; restore services within agreed service levels; and provide clear, timely stakeholder communication
• Perform detailed root cause analysis for recurring or high-impact incidents and implement corrective and preventive actions
• Gather and analyze business requirements, assess application impacts, contribute to solution design, and translate business needs into sustainable technical and functional outcomes
• Coordinate User Acceptance Testing (UAT), defect resolution, release validation, implementation readiness, and post-production verification
• Partner with application analysts, customer and vendors on upgrades, integrations, patches, configuration changes, and enhancement releases
• Manage application configuration, data quality, user access, roles, security, reports, workflows, and operational controls in accordance with enterprise standards
• Create and maintain runbooks, standard operating procedures, knowledge articles, system documentation, support metrics, and troubleshooting guides
• Identify opportunities for automation, AI-enabled operations, monitoring improvements, and process optimization to strengthen reliability and user experience
• Participate in an enterprise support model, including planned releases, critical incident response, and after-hours support when required

• Supervise team and their day-to-day activities, including providing on-going coaching and conducting formal performance reviews as part of the system-wide process
• May be responsible to provide input and development into department's overall budget and manage to the developed budget for the team

• May prepare technical reports by collecting, analyzing, and summarizing information and trends
• Partners with key internal groups, as well as with external partners and vendors
• Follow incident, change and release management processes
• Serve as escalation point for customers and internal IT teams and may provide on-call support outside of regular business hours

• May manage large, complex, high visibility projects by developing project plans and monitoring performance
• Prioritize initiatives based on business needs and requirements
• Monitor and create reports on project progress. Estimate time and resource requirements to fulfill work requests and, if needed, recommend alternate solutions

You'llbe rewarded and recognized for your performance in an environment that will challenge you and give you clear…