Manager, Security Operations

#Runwiththe Pack At Arctic Wolf, we’re on a mission to end cyber risk. We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity. More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence t sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.

We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.

The Manager, Security Operations, is responsible for managing the people, processes, and services we deliver to customers.

• Develop, enhance, and operationalize processes to better execute customer expectations.
• Develop, measure, analyze, and maintain the internal and external service metrics for Service Operation, providing timely reports to leadership teams.
• Leverage the metrics to make better informed decisions on improving the organization’s capability and functionality.
• All people management responsibilities for the organization Provide escalation support for customer management challenges, security incidents, and ticket triage functions.
• Lead, coordinate, and train others on effective management of security incidents and operational responses for customers Collaborate across various business units to deliver the most comprehensive security response to customers.
• Work closely with recruitment team to ensure a strong pipeline of talent is being considered and that teams are operating at appropriate capacities.

The Manager of Security Operations is a critical member of the Security Services leadership team. In this role, you will be working directly with our Triage Security Analyst and Engineer group – our first line of defense. Someone who thrives in a fast-paced, team-oriented environment and who embraces opportunities for mentorship is the ideal fit for this role.

• Cybersecurity practical experience in one of the Triage functions within Arctic Wolf’s Security Operations Center.
• Passion for Cybersecurity.
• Continually learning new attack vectors, new threats, and security framework expertise.
• Strong and demonstrated ability to define effective security processes.
• Ability to identify current opportunities in current processes and roll out necessary changes.
• Strong and practical knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.)
• Ability to lead and manage a technical team
• Excellent communicator and presenter
• Ability to lead and mentor

A degree in Cybersecurity or equivalent 4+ years’ experience working and managing a SOC or customer support function.

• Equity for all employees
• Flexible time off and paid volunteer days
• 401(k) contribution and matching
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business and customer…