Millennium Patient Accounting

Job d:

Location:

Eden Prairie, Minnesota, United States Salary: $72,800 - $130,000/year

Job Area:
Optum Insight Consulting Company:
United Health Group Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?  

Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Optum Oracle Health EHR Services team is building an innovative, comprehensive EHR services capability using the collective expertise of our clinical, consulting, delivery, technology, and operations teams. Our Center of Excellence is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high-performance teams to leverage the power of technology and services delivery to improve care.

The Optum EHR Services Millennium Patient Accounting Analyst will support client partnerships to grow our emerging support service line. As a Millennium Patient Accounting Analyst, you will serve as a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support in their assigned solutions. In addition, you will manage logged incidents and support Revenue Cycle projects to ensure end users have the best possible experience.

EHR Services team members will help position Optum as a center of excellence for application management services.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week.

Strong candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration. Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

Primary Responsibilities:

Ability to triage and resolve incidents logged by end users such as billing edits, claim rejects, missing charges, duplicate charges, remit posting exceptions

Work queues and pre-bill edit resolution; re-bill and re-file workflows

Validate and support charge capture across clinical areas; troubleshoot missing/incorrect charge events

Perform routine charge master updates in coordination with required teams

Monitor batch jobs and revenue extracts; collaborate with clearinghouse/EDI teams for claim rejections

Run standard reports (e.g., aging, denial categories); basic root-cause trend analysis

Support UAT for minor enhancements, build migrations, and month-end cycles

Partner with Core/Integration on HL7 DFT/ADT issues impacting billing

Own and manage Tier 2 support tickets through resolution, including root cause analysis and documentation of fixes

Coordinate with Tier 3 and vendor support teams for escalations and complex issues

Monitor system performance and proactively identify potential issues impacting clinical workflows

Maintain knowledge base articles and ticket resolution documentation for recurring issues

Support integration points between Millennium and Ancillary systems (e.g., lab, pharmacy, radiology)
Validate and test build changes in non-production environments before deployment

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