ATM Staging Technician

Do you enjoy working with your hands and diagnosing problems? Are you a tech savvy person with mechanical aptitude who feels their skills are transferrable? Service Technicians create value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will triage customer issues, find the right solution, and even handle some problems before they start.

If this sounds like you, we would like to get to know you better!

NuSource implements cutting edge Branch Transformation, Security and Service solutions for the financial institution vertical supported by a world class service team. Our mission is to consistently deliver value‑added consultative solutions and quality service experiences based on our core values of Integrity, Professionalism, and Teamwork. Our Net Promoter Score is consistently in the mid‑80s, which far exceeds anyone in our industry.

NuSource is employee‑owned and everyone who works for us has the opportunity to become an owner.

Prepare ATM/ITM’s for deployment to Banking and Credit Union institutions. Install software and hardware components prior to shipment to customer locations. Responsible for ensuring the correct configuration of the equipment and meeting the ship date requirements. Responsible for administrative duties to manage and document equipment staged.

• Unbox/Box Equipment from shipping containers – must be able to lift 50 lbs.
• Install Windows Operating System software (Windows 10).
• Install customer specific software applications and graphics.
• Install hardware on equipment per sales orders (Electronic combination Locks, Key Pads, Cameras, Card readers).
• Configure the units with the customer specific parameters (IP addresses, ports & menu settings).
• Refurbishment of used ATMs for resale.
• Quality Check all work prior to shipment to ensure correct configuration and that all accessories are included.
• Manage the Staging Queue located in the company database, keep staging status’ updated and accurate.
• Work with Project Managers and Technical Support to ensure that equipment configurations are correct prior to shipment.
• Document the configuration and quality checks to upload electronically to a database for storage and retrieval.
• Ensure that all required paperwork is shipped with the machines.

• High school diploma or equivalent
• College degree a plus
• Must be able to meet deadlines
• Possess strong initiative and good judgment
• Good verbal and written communication skills

Full‑time

• 401k Plan with company match
• Paid Time Off (PTO) and paid company holidays
• Medical, dental and vision
• Life and disability
• Supplemental insurance (accident, hospital and illness)
• Annual clothing allowance

The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

NuSource Financial participates in the federal government’s E‑Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the U.S. Department of Homeland Security with information from each new employee’s Form I‑9 to confirm work authorization.