Parts Advisor

At HM Cragg, you'll work on equipment and systems that keep some of the world's most critical operations running. As a growing employee-owned company, we offer the opportunity to tackle meaningful technical challenges, develop your skills, and share in the success you help create through our ESOP. If you enjoy solving problems, working with talented people, and making a real impact for industry-leading customers, you'll fit right in at HM Cragg.

A successful Parts Advisor will be highly organized, detail-oriented, work well in a team environment, and have a working knowledge of parts and mechanical maintenance. A top performer in this role will have direct experience with generator parts procurement and provide outstanding customer service to the Generator Service Advisors and Generator Field Technicians, along with all other parts customers as needed.

The Generator Service Parts Advisor reports to the Parts Operations Manager-Generator

• Manage data analytics on parts stock values, market retail, freight cost, and restock to avoid unnecessary costs
• Perform physical inventory counts and ensure accuracy with inventory tracking software
• Monitor inventory and stock levels in main and service truck warehouses
• Receive parts stock and special-order parts in a timely manner
• Track all parts movement within warehouses
• Review work orders to identify service department part requirements
• Procure, ship or stage all parts required for assigned work orders
• Ship and track parts to remote technicians and customers ensuring on time delivery
• Quote parts for the service department repairs accurately and in a timely manner
• Identify and verify parts and equipment compatibility in accordance with applicable parts and service manuals.
• Work with Parts Operations Manager to source new suppliers to reduce costs and improve
• Ensure a safe working environment

• Knowledge of parts inventory monitoring practices
• Working knowledge of parts and service manuals
• Experience with ERP and / or CRM platforms
• Experience using Microsoft Excel
• Excellent communication and customer service skills
• Superior organization and problem-solving skills

• Detail-oriented
• Organized with strong special reasoning skills
• Demonstrates honesty and integrity in work and relationships
• Possesses strong work ethic and takes ownership of both company and client goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

• High school diploma or equivalent
• 3+ years' experience in related field
• Standby power or generator experience preferred, but not required
• Must be able to lift 50+ lbs. repeatedly

Key Performance Indicators:

• Performance in this role may be evaluated using a balanced set of measures, including team responsiveness, backlog and aging, parts order accuracy, schedule readiness, quote turnaround and follow-up, invoice readiness, contract renewal support, customer satisfaction, process compliance, team development, and the completion of continuous-improvement initiatives. Specific goals and targets will be established by department leadership.

Hours of Operation:

• During emergencies and periods of high activity, it is possible and even likely that this position may be directing activities at any time of the day or night, as necessary

Travel and hours expectations:

• Office hours as required to serve all internal and external stakeholders effectively and to be reasonably available when staff has needs.

HM Cragg offers equal employment opportunities to all based upon individual merit and without regard to race, color, religion, veteran status, national origin, disability, marital status, gender, age, or any other protected characteristic.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. HM Cragg reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.