Quality Engineer

Join to apply for the Quality Engineer role at HID

An amazing career opportunity for a Quality Engineer!

Location:

Eden Prairie, MN. Job .

The Quality Engineer is responsible for ensuring the quality of products, managing supplier quality, overseeing manufacturing operations, and handling feature requests. This role involves managing issues that come in through ticket management systems to completion, utilizing 8D problem‑solving methodology.

• Oversee the global triage and escalation of emerging issues, collaborating with key stakeholders to review, contain, conduct failure analysis, identify root causes, implement corrective actions, and validate their effectiveness to prevent recurrence.
• Own and act as the voice of customer by collaborating with key internal stakeholders to address unresolved issues related to manufacturing operations, supplier quality, product quality, delivered quality, and feature requests.
• Support new product development to ensure safe and effective products by robustly complying with design controls and company policies.
• Assist the category manager in quarterly business reviews to report supplier performance and ensure corrective actions are implemented.
• Conduct supplier quality sustainability audits specific to the secure issuance business unit.
• Perform in‑process inspections on finished products at suppliers/contract manufacturers according to HID product drawings, record results and communicate discrepancies for root cause analysis and corrective actions.
• Utilize quality assurance tools to test, track, analyze, and report on materials, processes, and products.
• Collect data and develop documentation for continuous process improvement.
• Generate reports on issues identified during quality assurance activities and provide recommendations for improvements.
• Assist with quality planning functions, including Quality Management Systems and audits.
• Manage corrective action requests (CAR) and preventive action requests for external and internal product and process quality issues.
• Manage relevant Key Performance Indicators (KPIs), such as Cost of Poor Quality (COPQ), Return Material Authorization (RMA), Material Review Board (MRB), Delivered Quality, and Corrective and Preventive Action (CAPA).
• Assist in conducting quality training and actively participate in continuous improvement, preventive, and corrective action programs.
• Promote preferred techniques for continuous improvement, including Lean, Six‑Sigma, Poka‑Yoke (Error Proofing), Measurement System Analysis, and Process Failure Mode and Effects Analysis (PFMEA).
• Lead ISO 9001 internal/external audits for quality management as needed.
• Ensure processes related to quality team are consistent with ISO documented procedures.

• Associate / Bachelor’s / Master’s degree or equivalent technical school education in related field or equivalent combination of education and experience.
• 1–3 years of direct Quality Engineering experience required.
• Must understand Quality Engineering tools and methodologies (FMEA, 8D, Cause & Effect Diagram, control plans, SPC, Six‑Sigma, Poka‑Yoke, 5 WHYS, DMAIC, PDCA, MSA).
• Hands‑on experience with Lean Manufacturing techniques strongly desired.
• Must be familiar with ISO 9001:2015 standard.
• Candidate should possess basic knowledge of electronics design principals and electronics manufacturing processes.
• Must possess strong analytical, critical thinking, communication and problem‑solving skills.
• Must be able to lead cross‑functional problem‑solving teams.
• Must be able to work as part of both internal (within HID) and external (customer’s) teams.
• Ability to quickly engage in situations, assess alternative courses of action, anticipate issues and implement programs and tactics to drive effective change to customers.
• Ability to work with minimal supervision.
• Excellent project management skills.

• Competitive salary and rewards package.
• Competitive benefits and annual leave, allowing for work‑life balance.
• Vibrant, welcoming and inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• Be part of a global organization pioneering hardware, software…