Quality Engineer

An Amazing Career Opportunity for a Quality Engineer!!

Location:

Eden Prairie, MN

The Quality Engineer is responsible for ensuring the quality of products, assisting with managing supplier quality, overseeing manufacturing operations, and handling feature requests. This role involves managing issues that come in through ticket management systems to completion, utilizing 8D problem‑solving methodology.

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively, and travel freely. We are a high‑tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

• Overseeing the global triage and escalation of emerging issues, collaborating with key stakeholders to review, contain, conduct failure analysis, identify root causes, implement corrective actions, and validate their effectiveness to prevent recurrence.
• Owning and acting as the voice of customer by collaborating with key internal stakeholders to address unresolved issues related to manufacturing operations, supplier quality, product quality, delivered quality, and feature requests.
• Supporting new product development to ensure safe and effective products by robustly complying with design controls and company policies.
• Assisting the category manager in quarterly business reviews to report supplier performance and ensure corrective actions are implemented.
• Conducting supplier quality sustainability audits specific to the secure issuance business unit.
• Performing in‑process inspections on finished products at suppliers/contract manufacturers according to HID product drawings, and record results. Communicating discrepancies for root cause analysis and corrective actions.
• Utilizing quality assurance tools to test, track, analyze, and report on materials, processes, and products.
• Collecting data and developing documentation for continuous process improvement.
• Generating reports on issues identified during quality assurance activities and providing recommendations for improvements.
• Assisting with quality planning functions, including Quality Management Systems and audits.
• Managing corrective action requests (CAR) and preventive action request for external and internal product and process quality issues.
• Managing relevant Key Performance Indicators (KPIs), such as Cost of Poor Quality (COPQ), Return Material Authorization (RMA), Material Review Board (MRB), Delivered Quality, and Corrective and Preventive Action (CAPA).
• Assisting in conducting quality training and actively participating in continuous improvement, preventive, and corrective action programs.
• Promoting preferred techniques for continuous improvement, such as Lean, Six‑sigma, Poka‑Yoke (Error Proofing), Measurement System Analysis, and Process Failure Mode and Effects Analysis (PFMEA).
• Leading ISO 9001 internal/external audits for quality management as needed.
• Ensuring processes related to the quality team are consistent with ISO documented procedures.

• Associate / Bachelor’s / Master’s degree or equivalent technical school education in a related field or an equivalent combination of education and experience.
• 1–3 years of direct Quality Engineering experience required.
• Must understand Quality Engineering tools and methodologies (FMEA, 8D, Cause & Effect Diagram (fishbone), control plans, SPC, Six‑sigma, Poka‑Yoke, 5 WHYS, DMAIC, PDCA, and MSA).
• Hands‑on experience with Lean Manufacturing techniques strongly desired.
• Must be familiar with ISO 9001:2015 standard.
• Candidate should possess a basic knowledge of electronics design principals and electronics manufacturing processes.
• Must possess strong analytical, critical thinking, communication and problem‑solving skills.
• Must be able to lead cross‑functional problem‑solving teams.
• Must be able to work as part of both internal (within HID) and external (customer’s) teams.
• Ability to quickly engage in situations, assess alternative courses of action, anticipate issues and implement programs and tactics to drive effective change to customers.
• Ability to work with minimal…