Quality Assurance & Quality Control Lead

Quality Assurance & Quality Control Lead

Lead of Quality Assurance & Quality Control (Hands-On, Scalable Systems Builder)

Gems is an award-winning company recognized for driving innovation and growth in the world’s largest retailers. We blend the energy of a start‑up culture with the expertise of a seasoned private label and national brand developer. Working with over 20 private label and exclusive brands, we develop products across nine different categories including Electronics, Health, Beauty, and Home. Our international team of experts in design, development, engineering, trend forecasting, and market analysis supports seamless product development, filling gaps and driving business growth for the world’s largest retailers.

Twice recognized as “Vendor of the Year” at Target, Gems is committed to delivering high‑quality, competitively priced products that meet retailer and customer needs.

We are seeking a Lead of Quality Assurance & Quality Control (Hands‑On, Scalable Systems Builder) to join our team in Eden Prairie, MN!

We are looking for a hands‑on QA/QC leader who can build quality systems that scale.

This role owns the design, implementation, and continuous evolution of our quality infrastructure as the business grows in complexity, volume, and global reach. This position initiates and owns the quality processes and systems, while partnering with global teams who execute root cause analysis and corrective actions. The QA/QC leader evaluates, challenges, refines, and clearly communicates those findings—internally and externally. This is a builder‑and‑operator role: creating the necessary systems used daily and continuously making improvements.

• A creative systems builder who thinks ahead and designs for scale.
• Someone who is comfortable owning quality from intake to customer communication.
• Naturally curious about AI and modern tools but grounded in real‑world execution with the ability to evolve as new tools and capabilities become available.
• Calm under pressure when issues arise.
• An excellent communicator with technical and non‑technical teams alike.
• Passionate about delivering quality that improves customer experience while striving for excellence.
• Able to ask the right questions, to find better answers, and prevent any issues going external.

• Build, maintain, and continuously evolve scalable QA/QC systems that grow with the business.
• Design and own systems to track and trend:
• Product reviews and field feedback
• Unsaleable and return
• CAPA initiation and status
• COPQ tracking and implementation
• CAPA performance and effectiveness over time (efficacy tracking)
• Ensure systems remain simple, scalable, and actionable, avoiding unnecessary complexity.
• Initiate and own CAPA records based on product reviews, field issues, testing failures, and more.
• Partner with global teams and suppliers who execute root cause analysis and corrective actions.
• Evaluate, question, and refine submitted root cause analyses and corrective actions to ensure accuracy, depth, and clarity.
• Edit and structure CAPA documentation to ensure it is technically sound, customer‑ready, and easy to understand.
• Own verification of effectiveness (VOE) and closure decisions.
• Be able to quickly summarize and respond to leadership questions regarding quality status and product insights.

• Translate large volumes of quality and technical data into clear trends, risks, and priorities.
• Build dashboards and summaries that support fast, confident decision‑making.
• Produce concise internal and customer‐facing summaries that clearly explain what happened, why, what is being done to rectify the issue, and how recurrence will be prevented.
• Work with review seeding teams to ensure correct number of products are seeded for launch and action items are taken on initial review feedback prior to official product launch.
• Communicate with all internal team members for UPC updates when product changes occur.
• Ensure the guest QA team is equipped with unique answers and information on specific products to help guests understand products.
• Work closely with global…