Asset Protection Associate

SCHEELS is a leader in the sporting goods industry, dedicated to creating the best experience for customers across the USA. If you love sports, fitness, fashion, or the outdoors, SCHEELS offers a rewarding career with extensive business and product training to help you turn your passion into expertise.

SCHEELS empowers its associates to exceed customer expectations through expert product knowledge, mentorship, and professional development training. This role is designed for individuals who thrive in a fast‑moving retail environment and are committed to customer service excellence.

• Communicate with leadership regarding encounters and investigations
• Maintain a professional relationship with local authorities and law enforcement agencies
• Collaborate with law enforcement and other local retailers to identify organized retail crime threats
• Assist leadership with cash handling and transfers
• Observe customers and associates for potential acts of theft or fraud
• Take appropriate action to prevent theft, apprehending individuals engaged in theft activity when prevention is not effective
• Conduct surveillance and apprehend external theft suspects in compliance with company ethical standards and apprehension guidelines
• Monitor video via CCTV and conduct on-site interviews
• Maintain all apprehension and investigation records according to company standards
• Develop and maintain knowledge and use of CCTV surveillance equipment
• Assist in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
• Maintain a high visible deterrent to crime and positively influence the security incident rate as well as assist with inventory controls

• Help mitigate security risks to provide a safer environment for employees and customers
• Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
• Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
• Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
• Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
• Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
• Complete monthly reports on safe or non-safe practices found on the sales floor or back stocks

• Help customers and staff with vehicle break‑downs and lock‑outs and retrieve shopping carts from parking areas
• React as necessary and assist in handling any situations – shoplifting, medical emergencies, and inclement weather
• Ability to work assigned schedules which may include varied hours, evenings, weekends, and holidays

• Genuinely and consistently treat co‑workers, customers, and business partners like they are the most important person, including eye contact, a smile, and a genuine Thank you

• Approach daily tasks, projects, and follow‑up communication with energy and a sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early

• Genuine interest and action in helping others before yourself, regardless of recognition or reward

• Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
• Ability to adapt to a changing work environment
• Ability to apply concepts of basic math, grammar, punctuation, and spelling

• Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co‑workers, and business partners

• Demonstrate pride and ownership of their work while meeting expected deadlines

• High School Diploma/GED;
  College graduate preferred
• Proven track record of strong communication and organization skills
• Preference…