Block Advisor Associate Team Leader

Block Advisor Associate Team Leader

Join H&R Block as a Block Advisor Associate Team Leader and support a single retail office during tax season. You’ll work a flexible part‑time schedule in early December and transition to a full‑time schedule from January through April.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We are committed to a high‑performing, connected culture where everyone feels they belong. We continually improve through our long‑term strategy, Block Next, focusing on innovation, client experience, and sustainable growth.

• Support the Multi‑Unit Team Leader and serve as the onsite point of contact for tax office associates and clients.
• Execute and hold all tax office associates accountable to Service Standards and client service experience.
• Escalate client service concerns to the Multi‑Unit Team Leader and District General Manager as needed.
• Ensure clients are scheduled properly, resolve conflicts, and communicate all essential information.
• Lead the office from the front desk, provide phone coverage, and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure associates are scheduled and work is completed according to deadlines.
• Conduct daily huddles and communicate essential information to office associates.

• Prior experience working in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficient with Microsoft Office.
• Demonstrated ability to work independently with minimal supervision.
• Positive attitude and flexibility for a 40‑hour week with flexibility based on business needs.
• High school diploma or equivalent.

• Employee Assistance Program with Health Advocate.
• Well‑being program, Better You, to promote healthy habits.
• Neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (subject to eligibility).

$11.00 - $29.00 per hour. Local minimum wage laws apply. Successful candidates may participate in incentive compensation plans. Associates can enroll in medical, prescription drug, retirement, and other benefit programs.

Seniority level:
Not Applicable

Employment type:

Full‑time
Job function:
Information Technology
Industries:
Retail

Sponsored Job : #17958

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.