Manager Network and Telecommunications Services
Listed on 2025-12-01
-
IT/Tech
Systems Engineer, IT Project Manager, Cybersecurity, Cloud Computing
Position Overview
Position Summary:
The Manager Network & Telecom Services is responsible for the design, delivery, and 24/7 operation of Burlington’s enterprise network and voice infrastructure across corporate offices, distribution centers, and stores. This role ensures the stability, resiliency, and scalability of all network and telecom systems – including WAN, LAN, WLAN, SD-WAN, voice, and cloud connectivity – while driving continuous improvement, cost efficiency, and service excellence.
The Manager leads a blended delivery model consisting of internal engineers, contractors, and offshore managed service provider (MSP) teams, ensuring seamless coordination, accountability, and high-quality outcomes across all facets of network engineering, project delivery, and operations. This role partners closely with Architecture, Information Security, Service Delivery, and Operations to execute Burlington’s modernization roadmap, enhance resiliency, and deliver secure, scalable connectivity that enables business growth and digital transformation.
ADay In The Life Duties and Responsibilities
Lead and develop the Network and Telecom team (internal, contract, and offshore MSP resources) to deliver a resilient, high-performing network environment.
Drive operational excellence across global delivery teams through structured governance, KPIs, and continuous service improvement.
Oversee design, implementation, and operation of enterprise network and telecom infrastructure across stores, distribution centers, and corporate offices.
Partner with Architecture and Security to define standards, modernization initiatives, and lifecycle roadmaps aligned with enterprise strategy.
Manage network availability, performance, and capacity planning using proactive monitoring, analytics, and trend reporting.
Govern MSP and carrier performance, ensuring SLA compliance, service quality, and transparent performance reporting via dashboards and QBRs.
Provide technical oversight for routing, switching, wireless, SD-WAN, voice, and security services leveraging Cisco, Palo Alto, Aruba, Infoblox, and F5 technologies.
Lead and drive excellence in network and telecom project delivery by ensuring scope, schedule, and quality adherence across internal and offshore teams.
Govern change, incident, and problem management processes aligned to ITIL principles.
Oversee RCA and remediation for major incidents across internal and MSP-supported environments.
Manage budgets, contracts, and vendor performance scorecards; develop business cases and ROI models for technology investments.
Monitor and report on key operational and delivery KPIs (availability, MTTR, SLA compliance, cost optimization, and project throughput).
Ensure audit readiness, security compliance, and adherence to regulatory standards.
Serve as escalation point for critical incidents and key liaison to senior IT leadership for performance, risk, and capacity reporting.
Lead, coach, and develop internal and offshore MSP network and telecom teams.
Define goals, manage workload distribution, and foster a culture of accountability, technical excellence, and continuous improvement.
Oversee resource allocation, professional development, and on-call processes.
Oversee design, delivery, and stabilization of enterprise network and telecom infrastructure across all sites.
Provide direction for routing, switching, wireless, SD-WAN, VoIP, and cloud integration.
Champion initiatives to enhance resiliency, automation, and failover across managed service boundaries.
Plan and execute network and telecom projects ensuring adherence to scope, schedule, and budget.
Drive operational excellence across internal and offshore MSP delivery teams.
Collaborate with Project Management, Security, and Application teams to deliver infrastructure supporting business growth.
Manage MSPs, offshore partners, and carriers through structured governance, SLAs, and QBRs.
Collaborate with Procurement and Finance on renewals, commercial negotiations, and cost optimization strategies.
Drive continuous service…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).