Receptionist​/Billing Clerk

Reports To

Business Office Manager

To assist the Business Office Manager in the maintenance and running of the Business Office.

Must be a high school graduate with experience in office practices, typing, filing, answering the phone, greeting the public, and accounting practices preferred.

• Responsible for answering the telephone in a professional and timely manner, screening incoming calls and directing calls to the appropriate department.
• Greeting residents, families, and visitors to the facility in a polite and courteous manner.
• Responsible for typing as may be required by the different supervisors as approved by the Business Office Director or the Administrator.
• Maintains the petty cash box and receives payment as appropriate from residents, families, or employees.
• Monitors and tracks the use of the company vehicle and keys by authorized staff members.
• Responsible for doing Accounts Payable—including distributing invoices to appropriate supervisors for coding, entering invoices into the system, printing checks for payment to vendors, with appropriate filing.
• Responsible for keeping track of cable installation and disconnection and for turning in spreadsheet at first of each month to the Business Office Director.
• Complete reviews of Medicare claims outstanding twice weekly including any necessary research or calls required to determine reason for claim errors, submitting claim corrections online or by other modes as necessary, etc. Complete documentation of steps taken daily.
• Assist with calls to family / Medicaid etc. related to outstanding claims, payments, documents needed etc. Complete documentation of steps taken daily.
• Makes deposit of payments received by the facility which includes taking the deposit to the bank, counting vending money twice a week, and entering payments into the computer.
• Files business office information in appropriate front office files.
• Sorts mail to appropriate departments and/or residents daily.
• Orders office supplies for each department.
• Responsible for sending cards for deceased residents.
• Responsible for updating and collecting information needed in Contracted files.
• Completes initial new employee paperwork for all new hires and coordinates with the department supervisors to ensure all information is provided to new employees.
• Maintains advertising file and places help-wanted and miscellaneous ads as needed.
• Responsible for assisting the Business Office Director with review of Accounts Receivable charges.
• Responsible for gathering information for Medicare audits in conjunction with Medical Records and Nursing.
• Responsible for Phlebotomy billing once a month.
• Responsible for completing ADHC billing long and entering charges into software and Medicaid monthly.
• Responsible for making all paper copies where outside entities require a copy of facility forms, with Administrator or Business Office Director approval (e.g., State Survey Agency, Medical Record requests, etc.).
• Performs other related duties as assigned by the Business Office Director and/or Administrator.

• Treats all residents with dignity and respect. Promotes and protects all residents’ rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines.
• Follows appropriate safety and hygiene measures at all times to protect residents and themselves.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor/Administrator/Abuse Coordinator. Protects residents from abuse, and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with…