Phlebotomist

Job Summary

Safely and accurately performs venipunctures, arterial and capillary specimen collections as requested in adults, children and infants. Includes interpretation of physician orders and insuring all requests are accurately and completely processed in the information system. Completes all required compliance processes. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

• Greets patients using the AIDET (PHLEBOT) model, giving instructions and directions as necessary to provide quality patient experiences. Obtains and processes patient identification and insurance information to ensure quality services and timely billing, including completion of forms required by third‑party payers.
• Evaluates physician orders for type of specimens, time of draw and any specific specimen handling requirements; places and/or releases orders as necessary from the HIS ensuring that orders from the appropriate physician and expected service date are verified; obtains labels and organizes work. Communicates with physician offices to obtain diagnosis coding information and resolve any issues.
• Safely collects quality samples according to laboratory policies and procedures (for the accurate and timely completion of testing). Uses a variety of collection devices/sharps to obtain specimens. Processes collected specimens for testing and transport by centrifuging, aliquoting, storing per temperature requirements as necessary to ensure specimen integrity. Processes additional specimens (fluids, urine, swab, etc.) as required for quality standards.
• Clean, organize, maintain and rotate stock in the phlebotomy work areas to maintain a safe and orderly environment.
• Must have knowledge of collection and ordering requirements for reference labs as well as other specialty testing labs. Demonstrates knowledge of Laboratory Compliance policies and procedures as well as internal mandatory computer‑based learning modules.
• Required to collect specimens at other healthcare facilities as needed. Required to cover other laboratory sites across the system as needed. Utilizes a courier car as necessary. Must meet required safe driver standards.
• Attends in‑services and continuing education seminars to enhance personal and professional growth.
• Enhances professional growth and development of self, department staff, other hospital personnel, community and students by participation in continuing education and in‑service training.
• Implements ICARE principles using communication skills and human relations to promote quality patient care and a productive working environment.
• Performs other duties as assigned.

• High School graduate or GED
• Valid Driver License
• Meet Medical Centers Insurance requirement (necessary to work at the Edgewood facility due to the need for phlebotomists to cover nursing home draws and drive a laboratory vehicle)

• Computer/Data Entry Skills
• Organizational Skills

• 6 months of related experience including customer service.

Non-Exempt

Entry level

Other

Health Care Provider

Hospitals and Health Care

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