Training Operations Specialist

Descriptionp>

A critical position in the Americas Training Department’s ability to deliver a successful service, the incumbent will collaborate with a complex breadth of domestic and global stakeholders internally and will have regular contact with our customers. The role holder will be an important point of contact, responsible for facilitating training delivery across the Americas.

The Training Operations Specialist is expected to play an active role in the Americas Training Operations Pillar, assisting Operations management as needed. Will be responsible for facilitating internal and external stakeholder training courses and upholding best practices to achieve departmental and company goals. Opportunities for growth.

• Schedule instructor led and online courses for both internal and external customers; maintain associated training service orders, records, and reports
• Maintain proper soft and hard copy training records housed outside of the Learning Management System (LMS); assist with shipment coordination of Iron Mountain records
• Provide support to the LMS Administrator in managing learner profiles, course enrollments, grades, and certificates within the LMS
• Represent the department in meetings with various internal and external stakeholders
• Serve as a point of contact for complex training queries and non-standard requests, providing guidance and support to the Americas and Global Operations Teams
• Manage many standard training orders; support Sr. Operations Specialist and management with program (complex) orders and other VIP training accounts
• Support Department management with key functions which are critical to operational and financial success; performance critically impacts the Department’s ability to meet revenue goals
• Support in the creation and maintenance of all Training Department policies; aid the information flow for process improvement and quality information
• Manage inventory of service tokens, office and classroom supplies for the department; submit order requests on a quarterly or as needed basis
• Comply with all applicable global and regional export control and security regulations; submit appropriate visitor, border entry, and visa paperwork
• Other duties assigned

Education Level: Associate’s degree or equivalent required; bachelor’s degree preferred

Years of

Experience:

Preferred two (2) years working within a training organization

• Possess exceptional organizational skills that lead to efficient planning and execution of deliverables
• Ability to independently make effective, timely decisions; source and analyze complex information
• Aptitude to persistently pursue and achieve effective results which drive the business forward
• Experience effectively communicating with customers through both verbal and written correspondence

• Adept at scheduling activities in a commercial environment
• Skilled in business operations software such as SAP
• Proficient with learning management systems such as Absorb
• Capable of understanding and articulating complex information to a range of stakeholders
• Highly skilled and proficient in MS Office applications
• Competent with unified customer experience platforms such as Genesys Cloud
• Ability to handle stressful situations and adapt to changing priorities
• Excellent critical thinking and problem-solving skills
• Capacity to engage, challenge and work effectively with others, including those among diverse backgrounds
• Ability to build an effective network of relationships both internally and externally, and understand customer needs
• Willingness and ability to identify and support change and continuous improvement, in own and wider business environment

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a…