Administrator​/Receptionist

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and administrative support to clinical staff and other membersof the practice team

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous,efficient and effective way

Facilitate effective communication between patients, members the primary health care team, secondary care andother associated healthcare agencies

Prior to shortlisting, we would like to let you knowour shifts for the role. Our shifts usually run from 8am-1.15pm and1pm-6.30pm We also open for extended hours on Mondays 1pm-7.30pm, Wednesdays and Fridays 7am-1.15pm

We generally do not offer full days but a mixture ofmorning and afternoon sessions.

The duties and responsibilities to be undertaken by members of the practice administration team may include any of the following which may bevaried from time to time under the direction of the Practice Manager.

Please see full job description attached.

Penshurst Gardens Surgery is a GP practice in Edgware with a practice population of approximately 7500 patients.

Salary: £12.21 per hour

Part-time hours: 15-25 per week

Dutiesand responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any of the following which may bevaried from time to time under the direction of the Practice Manager.

Reception

Receiving patients, consulting with members of practice team

Ensure an effective and efficient and polite reception service is provided to patients and any other visitors to the practice

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Deal with all general enquiries, explain procedures and make new and follow-up appointments

Asserting judgement to ensure that urgent appointments are given in accordance to the practice policy

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed

Enter requests for home visits onto the duty doctor appointment screen, ensuring to carefully record all relevant detail sand referring to duty doctor where necessary

Arranging transport for patients

Be aware of what is going on in the patient waiting area and be alert to problems

Processing and distributing incoming and outgoing post

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

Ensure that all visitors to the practice aresigned in and out of the visitors book

Taking messages and passing on information

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation;processing and recording information in accordance with practice procedures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing,photocopying and scanning

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Be able to cover all reception positions as necessary

To ensure that all clinical staff are ready fortheir patient surgeries: the room has its PC switched on, systems and printers are up and running

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

Telephone

Have working knowledge of telephone, during andafter hours

Answer calls in a polite and professional manner

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person

Deal with visits/requests

Repeat Prescriptions

• To collect repeat prescription requests from the post box and reception
• To retrieve requests for…