Automotive Service Advisor

Experienced Customer Service Advisor Required

Whats on offer to Service Advisors:

* Monday to Friday 8:00am - 5:30pm

* Saturdays on a rota basis

* Hourly rate from £13.69 per hour plus bonus

* Fantastic Company benefits.

* Progression opportunity potentially available for the right candidate

* Full Time/Permanent

* 33 days annual leave (including bank holidays)

* Vehicle purchase scheme (available after completion of probhation)

* Pension Scheme & Life Assurance

* Discount on Service, Bodyshop and Parts

Key Tasks of a Service Advisor:

* Meeting and greeting customers to a 5
* customer service.

* Answering the telephone & dealing with customer enquiries.

* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.

* Keeping the customer updated throughout the time the car is with us.

* Managing service bookings walk-ins and recoveries.

* Keeping updated with product knowledge.

* Creating job packs and other admin duties.

* Invoicing customers and taking payments.

Requirement of a Service Advisor

* 3+ years of Automotive Customer Service Advisor experience required as a minimum

* Must have full driving licence held for a minimum of 6 months with fewer than 9 penalty points

* Experience in up selling products is beneficial but not essential

* Must have a excellent understanding ot Microsoft and Outlook packages

* Customer skills must be to a high standard and able to deal and manage difficult situations when requied

If you feel like you match the above criteria and would like to join a well-established team, we would love to hear from you