IT Team Lead

IT Project & Support Team Leader

Colindale - NW9

Hybrid 2/3 days a week onsite

£20.46 per hour

Temporary ongoing contract

• Ensure critical IT services are delivered effectively every day, supporting a fast‑paced and complex environment
• Enable business improvement and transformation through IT projects and system enhancements
• Bridge business needs and technical delivery, working closely with stakeholders and external providers
• Drive service excellence and continuous improvement, ensuring systems, networks and applications perform at their best
• Lead and develop a high‑performing support team, creating a culture of accountability and customer focus

• Take ownership of both IT support operations and project delivery
• Lead and coordinate the IT Support Team, ensuring high‑quality day‑to‑day service delivery
• Support the implementation of IT projects, system improvements and new applications
• Monitor service performance, including 1st and 2nd line support tickets, and drive resolutions
• Manage relationships with third‑party providers, ensuring infrastructure (LAN, WAN, WiFi) is reliable and maintained
• Conduct proactive maintenance and system health checks to prevent issues before they arise
• Establish regular service review meetings with stakeholders to improve performance and plan future activity
• Manage IT assets and administrative processes (e.g. devices, peripherals)
• Develop user documentation and knowledge bases to enhance self‑service and user experience
• Drive continuous improvement across ITIL service processes (incident, change and release management)

• Strong experience in IT infrastructure, systems and support environments (minimum 3 years)
• Proven ability to lead teams and manage performance
• Experience working across technical and business functions, understanding user needs
• Excellent problem‑solving and analytical skills
• Strong communication skills, with the ability to explain technical concepts clearly
• The ability to prioritise effectively and manage competing demands in a dynamic environment

• ITIL certification (or working knowledge of ITIL practices)
• Experience with cloud technologies, networks (LAN/WAN), Microsoft systems and business applications
• Experience in a social housing or similar environment

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.