Office Services Coordinator – Retail

Important Location Requirement:

This is a fully onsite role located at 5050 Lincoln Drive in Edina, near Hopkins. Because this position manages the front desk and daily office operations, consistent onsite attendance is essential, including during winter weather.

The preferred candidate location is within a short commute of 5050 Lincoln Drive in Edina, near Hopkins. Preferred areas include Hopkins, Minnetonka, St. Louis Park, Edina, Eden Prairie, Plymouth, Wayzata, Deephaven, Excelsior, Chanhassen, Shorewood, Tonka Bay, Long Lake, Golden Valley, or another nearby community. This role is fully onsite Monday through Friday and is not eligible for remote or hybrid work.

The Office Administrator/Receptionist is fully accountable for the day-to-day operations of the office, ensuring a safe, functional, welcoming, and highly effective workplace. Serving as the first point of contact for associates, visitors, and vendors, this role manages front desk reception responsibilities, including greeting guests, answering and directing phone calls, managing incoming and outgoing mail and packages, and maintaining a professional office environment.

This position owns all aspects of office operations—from facilities coordination, office management, and vendor relationships to workspace organization, supply management, and administrative support. The Office Administrator/Receptionist proactively anticipates issues before they arise, resolves problems quickly and effectively, and ensures the office runs smoothly every day. The ideal candidate is highly organized, customer-service oriented, resourceful, and comfortable taking full responsibility for creating a positive, productive, and seamless workplace experience for employees and visitors alike.

• Serve as the first point of contact for all visitors, associates, candidates, and vendors, creating a professional, welcoming, and positive experience

• Greet, assist, and direct visitors while ensuring adherence to office security and visitor management procedures

• Manage front desk operations, ensuring the reception area, lobby, and common spaces are organized, clean, and presentable at all times

• Coordinate visitor check-in processes, meeting room arrangements, and guest hospitality needs

• Receive, sort, distribute, and track incoming mail, packages, and deliveries; coordinate outgoing mail and courier services

• Maintain office directories, contact lists, and reception-related records as needed

• Provide administrative support for meetings, events, and office activities, including scheduling, room setup, and coordination of supplies

• Function as a central point of contact for day-to-day office questions, requests, and support needs

• Serve as the primary owner of all office operations, ensuring the office runs smoothly, efficiently, and professionally at all times

• Take full accountability for the physical office environment, systems, and processes

• Function as the central point of contact for office-related questions, issues, and needs

• Partner closely with building management, landlords, and maintenance teams to address repairs, safety concerns, and facility needs

• Proactively identify maintenance or infrastructure issues before they elevate and coordinate timely resolution

• Manage relationships with vendors (cleaning, security, IT support, office services, etc.) and ensure service levels are met

• Anticipate operational challenges and implement solutions to prevent disruption

• Quickly assess issues as they arise, determine root causes, and drive effective resolution

• Continuously evaluate office operations to identify…