Claims Support Specialist

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National Insurance is seeking a Claims Support Specialist to join our team!

The individual in this role will have the opportunity to provide administrative and clerical support to claims team members by maintaining accurate records, assisting with daily operations, and delivering helpful and responsive service to internal and external customers.

• Provides administrative and clerical support to claims team members to assist with daily departmental operations.
• Maintains accurate and up-to-date records in designated systems, ensuring information is accessible to appropriate team members.
• Updates routine reports and reviews information for accuracy and completeness.
• Responds to incoming departmental phone calls and directs inquiries to appropriate team members as needed.
• Communicates with internal departments and team members to exchange information and support claims-related activities.
• Follows established procedures and guidelines to complete routine tasks accurately and efficiently.
• Researches information and seeks answers to questions using established resources and processes.
• Applies knowledge to resolve routine issues and escalates more complex or non-routine matters for additional guidance.
• Demonstrates attention to detail while managing daily responsibilities and meeting established deadlines.
• Provides backup front desk receptionist support, as needed, for Claims Support Specialists located in Minnesota who report to the Edina office.
• Performs special projects and other duties as assigned.

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to follow established processes and procedures.
• Strong time management and organizational skills with the ability to meet deadlines.
• Proficiency with core systems, office equipment, computer applications, and software packages.

The full hiring range for this role is $18.53 - $24.46 per hour. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Western National reserves the right to fill this position at a level above or below the level included in this posting.

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an…