Product and Vendor Support Specialist

The Product & Vendor Support Specialist supports Center Store operations through ownership of invoice cost discrepancy resolution, ecommerce item setup, vendor funding process support, and cross-functional coordination. This role helps improve operational efficiency by ensuring item costs, vendor agreements, and digital assortment activities are executed accurately and on time. The position serves as a key liaison between Category Managers, vendors, merchandising support teams, and business systems.

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

• Manage and monitor invoice cost discrepancy queues and exceptions.
• Research differences between contracted/system costs and vendor invoices.
• Coordinate with vendors, category managers, and internal stakeholders to resolve discrepancies.
• Document findings, resolutions, and root causes.
• Track exception trends and recommend process improvements to reduce recurring issues.
• Maintain reporting and performance metrics related to discrepancy resolution.

• Coordinate item setup activities required for products to be activated and maintained online.
• Ensure product information is accurate, complete, and available for digital channels.
• Partner with merchandising, ecommerce, and item management teams to resolve item setup issues.
• Support timely onboarding of new products and assortment changes.

• Provide backup support for vendor allowance agreements and promotional funding processes.
• Assist with documentation, tracking, and administrative workflows related to vendor funding programs.
• Ensure continuity of key merchandising support processes during employee absences or workload fluctuations.

• Maintain process documentation, standard operating procedures, and training materials.
• Support cross-functional initiatives that improve operational efficiency and data quality.
• Participate in system transitions, process enhancements, and knowledge transfer activities.
• Provide support for legacy system operations during transition periods as needed.
• Provide hospitality and assistance to vendors and other team members. Model the Lunds & Byerly’s customer service standards at all times and ensure that the team members are doing the same