Product and Vendor Support Specialist

Join Lunds & Byerlys as a Full Time Product and Vendor Support Specialist and take the next exciting step in your career! The competitive salary range of $25.00-$34.00 per hour reflects our desire to attract top talent who exemplify our core values of integrity, teamwork, and innovation.

Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates. Our culture is based in teamwork, innovation, and respect. These words are not just tossed around.

They are at the core of who we are as a Star Tribune Top Workplace .

This position is eligible for a comprehensive benefits package designed to support the physical, mental, and financial well-being of our team members. Our benefits include competitive medical, dental, and vision coverage, along with various health spending and savings accounts. We provide supplemental free on-demand healthcare and generous paid time off. Additionally, team members can take advantage of 401(k) matching and other value-added benefits focused on overall health and wellness.

This role is onsite at our Corporate office in Downtown Edina, Monday-Friday.

The Product & Vendor Support Specialist supports Center Store operations through ownership of invoice cost discrepancy resolution, ecommerce item setup, vendor funding process support, and cross-functional coordination. This role helps improve operational efficiency by ensuring item costs, vendor agreements, and digital assortment activities are executed accurately and on time. The position serves as a key liaison between Category Managers, vendors, merchandising support teams, and business systems.

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

• Manage and monitor invoice cost discrepancy queues and exceptions.
• Research differences between contracted/system costs and vendor invoices.
• Coordinate with vendors, category managers, and internal stakeholders to resolve discrepancies.
• Document findings, resolutions, and root causes.
• Track exception trends and recommend process improvements to reduce recurring issues.
• Maintain reporting and performance metrics related to discrepancy resolution.

• Coordinate item setup activities required for products to be activated and maintained online.
• Ensure product information is accurate, complete, and available for digital channels.
• Partner with merchandising, ecommerce, and item management teams to resolve item setup issues.
• Support timely onboarding of new products and assortment changes.

• Provide backup support for vendor allowance agreements and promotional funding processes.
• Assist with documentation, tracking, and administrative workflows related to vendor funding programs.
• Ensure continuity of key merchandising support processes during employee absences or workload fluctuations.

• Maintain process documentation, standard operating procedures, and training materials.
• Support cross-functional initiatives that improve operational efficiency and data quality.
• Participate in system transitions, process enhancements, and knowledge transfer activities.
• Provide support for legacy system operations during transition periods as needed.
• Provide hospitality and assistance to vendors and other team members. Model the Lunds & Byerly’s customer service standards at all times and ensure that the team members are doing the same

• Perform all other related assignments (including special projects) as required in a professional and cooperative manner.

• Education:
• Associate's or Bachelor's degree in Business, Supply Chain, Merchandising, Finance, Data Management, or related field, or equivalent experience
• LFHI Competencies expected of all employees include:
  Action Oriented, Customer Focus, Instills Trust, Communicates Effectively, Ensure Accountability, and Values Differences
• Other required…