Customer Service-Front Desk Team Member

Join to apply for the Customer Service-Front Desk Team Member role at Baseline Fitness

Join the dynamic team at Planet Fitness – PF Baseline Fitness as a Customer Service‑Front Desk Team Member! This exciting role is perfect for individuals who are passionate about fitness and dedicated to providing exceptional service to our members in Edina, MN.

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

• Greet and welcome members and guests with a friendly and positive attitude.
• Manage front desk operations, including checking in members and processing memberships.
• Provide information about gym facilities, services, and promotions to enhance member experience.
• Maintain cleanliness and organization of the front desk area and lobby.
• Assist with member inquiries and resolve any issues promptly and professionally.
• Promote a positive and welcoming environment to encourage member retention.
• Handle cash and transactions accurately while adhering to company policies.
• Support team initiatives and contribute to a collaborative workplace culture.

• High school diploma or equivalent; prior customer service experience preferred.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and work in a fast‑paced environment.
• Basic computer skills and familiarity with membership management systems.
• Passion for fitness and a commitment to promoting a healthy lifestyle.
• Availability to work flexible hours, including evenings and weekends.
• Team player with a positive attitude and a strong work ethic.
• Proficient in problem‑solving and conflict resolution.

Planet Fitness – PF Baseline Fitness has been a leader in the fitness industry for over 25 years, providing a judgment‑free zone for all fitness levels. Our members love us for our affordable pricing, state‑of‑the‑art equipment, and welcoming atmosphere. Employees enjoy a supportive work environment that encourages personal growth and a passion for health and fitness.

JOIN THE CLUB. Enhancing people’s lives with an affordable, high‑quality fitness experience requires a team of inspiring, motivated and fun‑loving go‑getters. As one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

• Entry level

• Part‑time

• Other
• Wellness and Fitness Services

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.