Patient Services Representative; MRI; Twin Orthopedics

Job Category
:
Patient Services

Requisition Number
: PATIE
010178

• Posted :
  October 7, 2026
• Part-Time
• On-site
• Hourly Range : $18.77 USD to $27.82 USD

Showing 1 location

Edina, MN 55435, USA

The Patient Services Representative – MRI is responsible for patient registration and check-in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits.

This is a part-time role (0.3 FTE), working Monday, Wednesday, Friday from 4:00 PM - 8:00 PM, out of our Edina Crosstown MRI department location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
• Verify active insurance coverage and benefits for imaging
• Initiate prior authorization request and follow-up as necessary
• Maintain a working knowledge of health care plan requirements and health plan networks. Additionally, be aware of required payer authorization to facilitate care team questions and requests
• Chart preparation and management
• Maintain timely communication with patients, families, and staff
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Customer service experience required
• Administrative or Medical Office experience preferred
• Insurance prior authorization experience strongly preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.

The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule.

• A $1,500.00 sign‑on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign‑on bonus.
• We offer a comprehensive benefits package - to learn more
  • Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
  • All employees, regardless of hours, are eligible for 401(k) Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions:

• Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance.
• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Ability to:

• Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
  
  Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face,…