Care Coordinator

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

• Patient Experience
• Innovation
• Integrity
• Teamwork

The Care Coordinator serves as a primary point of contact for patients throughout their care journey. This position coordinates scheduling, communications, pre-procedure preparation, medical record collection, and other administrative activities that support the surgery center and provider care teams. The Care Coordinator works collaboratively with patients, providers, outside facilities, and other departments to promote an exceptional patient experience, facilitate efficient care coordination, and support positive clinical outcomes.

Essential functions of this role include, but are not limited to:

• Schedules surgeries, procedures, and related appointments; serves as the primary contact for procedure and injection scheduling.
• Collaborates with providers, physicians, and care teams regarding treatment plans, scheduling needs, patient education materials, and coordination of care.
• Assists patients with completing required forms and documentation.
• Conducts outreach to patients, providers, pharmacies, and outside facilities as needed to support patient care coordination.
• Coordinates patient care activities with internal departments and external healthcare facilities.
• Conducts pre-procedure screenings and provides patient education regarding upcoming procedures.
• Supports clinical teams by maintaining patient tracking systems and coordinating follow-up activities as needed.
• Obtains, reviews, and coordinates the transmission of medical records and other documentation necessary for patient care.
• Manages anticoagulant hold requests, facilitating timely review and completion through coordination with patients, prescribing providers, and pharmacies.
• Prepares and distributes pre-operative information packets and instructions to patients.
• Coordinates with medical device representatives to arrange in-person support for procedures when needed.
• Cross-trains in other departments and provides operational support as needed.
• Complies with organizational policies and HIPAA regulations to maintain the confidentiality and security of patient information.
• Performs miscellaneous job-related duties and tasks as assigned.

This position has no supervisory responsibilities.

• High school diploma/GED plus one year of medical clinic experience.

OR

• Associate’s or Bachelor’s degree (preferred).
• Minimum of one year of strong customer service with an exceptional ability to listen and communicate with others required.

• Superb communication skills.
• Excellent writing, analytical, and problem-solving skills.
• Organized, efficient, and detail oriented.
• Friendly and compassionate.
• Strong customer service skills.
• Ability to prioritize duties.
• Ability to follow oral and written instructions.
• Ability to work well whether independently or as part of a team.
• Ability to work in a fast-paced work environment and efficiently handle daily fluctuation of patient volume.
• Strong computer skills.
• Medical terminology and insurance payor knowledge preferred.

While performing the duties of this job, the employee regularly works in an office setting. Travel to other clinic locations may be required, dependent upon staffing needs. The majority of this position is communicating with patients over-the-phone; may be asked to support patients in-clinic as needed. This is not a remote…