Restaurant Front of House Manager

Base Pay Range

$60,000.00/yr - $70,000.00/yr

Headquartered in Chicago, IL, Puttshack is an upscale, tech-infused mini‑golf experience that opened its first U.S. location in 2021. More than just indoor mini‑golf, Puttshack leans on its ground‑breaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our purpose is to bring everyone in to play. Puttshack has the power to bring together people of all generations; the experience is inclusive, accessible, and an all‑around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

Reporting into the Director of Operations, the Hospitality Manager will help oversee a multi‑faced high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

• Oversee 1‑2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
• Effectively operate computer systems including a POS system and an online team‑member scheduler.
• Manage controllable expenses for the area of responsibility.
• Ensure all side work is appropriately assigned and completed.
• Ensure collaboration between kitchen and front‑of‑house operations.

• Participate in hiring, training, and developing hourly associates.
• Create, maintain, and update associate schedules using weekly and daily forecasts.
• Conduct and lead pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.

• Manage guest service issues professionally and with a guest‑centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.

• Maintain a safe, secure and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.

• Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue.
• Results driven; ability to lead/coach team to achieve business objectives/goals.
• Strong communication skills with the ability to resolve conflict and provide direction to your teams.
• Demonstrates financial acumen, strong understanding of restaurant operations.
• Tech savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• This position must pass a post‑offer background check.

• Preferred certifications include Serv Safe and state/local licensing requirements.
• Hospitality degree preferred.

• Health/Dental/Vision coverage options with a generous employer contribution.
• 401(k) matching.
• Company‑paid life insurance.
• Voluntary disability insurance.
• Generous PTO.
• Paid parental leave.
• Flex spending accounts.
• Pet insurance.
• Associate discounts (FREE mini‑golf!).
• …and more!

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants

Benefits eligibility and offerings may vary by location or position. Some of the above benefits are immediately available to our part‑time or variable‑time associates, whereas others become available after completing initial employment periods. Please consult with the hiring team for more details.

Puttshack USA is proud to be an Equal Opportunity Employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.