Technician, Managed Services Operations; Irving, Texas & Orlando, Florida

Presidio – Where Teamwork and Innovation Shape the Future

At Presidio, we are at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses and their customers to achieve more through innovation, automation, and intelligent insights.

Our Managed Service Operations Technicians earn a competitive base salary, exceptional benefits, top training, and recognition for high performers. If you are coachable, persistent, smart, executive‑savvy, and looking for your next great adventure, Presidio is the place for you.

The Managed Services Operations Technician is responsible for monitoring and managing customer networking, datacenter, security, and collaboration platforms.

This position works on the Managed Services Operations team as a Technician focusing on network, voice, and/or datacenter technologies. The Technician is the primary point of contact for all incidents within the MSC. The role is subject to shift work and may require relocation to different shifts.

This position does not require travel.

• Monitor and manage network, datacenter, security, and voice technologies, including Cisco, VMWare, Palo Alto, Juniper, F5, HP, Net App, and related platforms.
• Provide remote hardware/software support and documentation throughout the triage process.
• Assist in monitoring and maintaining network hardware and software; analyze logs and perform routing incident analysis.
• Collaborate with advanced engineering groups and vendors to resolve technical issues, provide updates, and drive incidents to resolution.
• Operate on customers' behalf to drive issue resolution and provide regular progress updates to stakeholders.
• Communicate effectively with the Manager and supervisors on all tasks and projects, including incident, request, and change management.
• Create and maintain technical documentation.
• Use monitoring tools (e.g., Zenoss, Nimsoft, Prognosis, EMC Smarts) to investigate potential issues or respond to monitoring events.

• Strong client‑facing skills and assertiveness.
• Excellent verbal and written communication skills.
• Leadership qualities and the ability to work independently and in a team.
• Strong troubleshooting skills for monitoring events and quick triage.
• Detail‑oriented and process‑oriented individual.
• Ability to work in a fast‑paced, 24×7 NOC environment.

• CCNA
• CCNP
• ITIL v3 Foundation

• High School Diploma/GED, Bachelor’s degree, or military experience.
• 1+ year experience maintaining and troubleshooting Cisco IOS.
• 1+ year experience with ticketing systems such as Remedy or Service Now.
• 1+ year experience using network monitoring tools (Nimsoft, Zenoss, Prognosis, EMC Smarts).
• 1+ year experience maintaining, utilizing, and troubleshooting voice, datacenter, and routing protocols (MPLS, Multicast, GRE, VoIP, HSRP, QoS, L2 switching).

Joining Presidio means stepping into a culture of trailblazers, builders, and collaborators who push the boundaries of what’s possible. With expertise in AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world. Your impact is real – whether harnessing generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you will be part of a team shaping the future.

Presidio is committed to hiring the most qualified candidates and fostering a culture that attracts top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles. Diversity of skills and thought is a key component to our business success.

Presidio is a VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification, or any other characteristic protected by applicable federal, state, and local statutes, regulations and ordinances. Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Aff…

Presidio is an Equal Opportunity / Aff… (include full EEO statement as originally provided).