BAS Controls Tech Support

Hybrid BAS Tech Support Opening – Edina, MN – IoT Building Automation Innovator – Stock Options + Unlimited PTO About the Opportunity:

A rapidly expanding IoT controls manufacturer is seeking a skilled BAS Technical Support Specialist to join their Minneapolis-area team.

This role offers
hybrid flexibility (3 days in-office / 2 remote) or the option to work fully on-site depending on your preference.

This position is ideal for a BAS technician or support professional who enjoys problem‑solving, assisting customers, and serving as the subject‑matter expert for next‑generation wireless building automation products. The company promotes a tech‑forward, mission‑driven culture and provides highly competitive benefits—including stock options and 100% employer‑paid medical coverage for employees and families
.

• Title: BAS Technical Support Specialist
• Location: Edina, MN (Hybrid: 3 onsite / 2 remote OR full in-office)
• Status: Full‑Time | Salaried | $70,000–$90,000 Base

• Act as primary technical support resource for wireless smart building controls and cloud‑based BAS software
• Commission, verify, and remotely support new BAS and IoT deployments
• Handle customer inquiries through phone, email, chat, and ticketing systems
• Create and refine support documentation, FAQs, and training guides
• Provide virtual onboarding and customer training via video sessions

• Background as a BAS technician, HVAC controls tech, or technical support specialist
• Solid knowledge of HVAC equipment operation and controls integration
• 2+ years of technical support experience within BAS, IoT, or related automation fields
• Familiarity with Zendesk or similar support/ticketing tools preferred
• Excellent communication, customer service, and troubleshooting skills

• Unlimited PTO for vacation and personal time
• 100% employer‑paid medical insurance for employee + dependents
• Stock Options with a 4‑year vesting schedule
• 401(k) plan available
• Dental and vision plans (self‑funded)
• Company‑issued laptop and mobile phone

This innovative IoT‑focused company builds integrated smart building solutions combining wireless sensors, AI‑driven controls, and cloud analytics to optimize energy efficiency, comfort, and indoor air quality. Their product ecosystem includes:

• Hyper Stat Smart Thermostats
• Smart Node & Central Control Units
• Facilisight cloud analytics and BAS monitoring platform
• Sensor‑driven automation tools for HVAC, lighting, and ventilation

The company’s mission is to make high‑performance building automation accessible for underserved and mid‑market facilities. Supported by a recent $45M Series B funding round, they are positioned for major scale and long‑term sustainability impact.

If you’re passionate about smart building technology and enjoy supporting customers in a collaborative technical environment, this is an exceptional chance to grow with a fast‑scaling BAS and IoT innovator.