Personal Lines Underwriting Manager

Personal Lines Underwriting Manager

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving property‑and‑casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success through long‑lasting relationships and a commitment to friendly, helpful interactions.

Full‑time

• Develop and manage underwriting strategies and the team to pursue new opportunities that balance profit, quality, and risk.
• Recruit, coach, develop, and retain staff to achieve individual and organizational goals.
• Drive synergy, integration, and efficiency in workflow and systems.
• Act as a referral underwriter, providing feedback and technical guidance to underwriters.
• Promote the company’s products and services, networking within the insurance community to stay informed on market changes.
• Participate in initiatives to develop and implement processes and policies.
• Maintain effective business relationships with agents, internal, and external customers.
• Ensure underwriting decisions follow guidelines and service standards.
• Make high‑impact decisions that influence company results.
• Interpret and execute policies and guidelines, including assigning and approving authority levels.
• Apply knowledge to solve complex problems and analyze patterns from partial or conflicting data.
• Consistently adhere to customer experience standards, responding promptly, building rapport, demonstrating empathy, and owning issue resolution.
• Perform special projects and other duties as assigned.

• Experience managing a team of insurance professionals.
• Extensive knowledge of industry best practices, standards, and multi‑discipline underwriting concepts.
• Demonstrated ability to coach, direct, and develop individuals.
• Valid and unrestricted driver’s license with an acceptable driving record.
• Strong negotiation and relationship‑building skills.
• Proven multitasking and problem‑solving abilities.
• Excellent time‑management skills and initiative.
• Bachelor’s degree in insurance, finance, or equivalent experience.
• Professional certifications such as CPCU, AU, or CIC are preferred.
• Intermediate‑to‑advanced proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Proficient use of core systems, office equipment, and software packages.

The full hiring range for this role is $102,200 – $140,470 annually. Base pay may vary based on experience, credentials, role scope, and location.

Western National is a Top Workplace by the Star Tribune, ranked 41st largest private company in Minnesota, and consistently recognized for wellness and financial performance.

• Medical, dental, vision, life, and disability insurance.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• 401(k) with 100% matching on the first 6% of contributions.
• Wellbeing program, including onsite fitness studio.
• Paid time off: holidays, vacation, and volunteer leave.
• 100% company‑paid tuition reimbursement for approved, job‑relevant coursework and access to The Institutes.
• Paid parental leave.
• Bonus opportunities.

Western National supports work‑life balance with flexible hybrid and remote arrangements tailored to individual, departmental, and company needs.

Western National provides employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.