Claims Intern

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved.

That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National Mutual Insurance Company seeks to expand its Claims team by adding a Claims Intern in our Auto, Property, and Workers' Compensation departments as part of the Summer 2027 Internship Program. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. Our Claims team takes great pride in helping our customers in their time of need.

This is an excellent opportunity to provide exceptional service to our customers in the claims handling process.

Does this interest you?

• Are you looking to jump start your career in the Insurance Industry?
• The individual in this role will have the opportunity to directly assist the Claims team with a wide range of projects related to data collection, entry, and claims resolutions

Western National Intern Program

Summary:

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands‑on opportunities and project work in partnership with our Claims teams; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

Position Summary:

As a Claims Intern in our internship program, you will be a key contributor to our Claims teams. Possible tasks that you’ll assist with include:

• Learn how to research and confirm coverage for all types of property and casualty claims
• Learn the importance of claim documentation, recordkeeping, and data reporting
• Learn how to properly investigate a claim using communication and listening skills, witness information, online research tools, medical records, and/or vendor services
• Assist with updating data fields in designated systems and reporting vendor platforms
• Learn how to use your investigation to assess compensability
• Learn to read, review, and pay estimates, medical bills, and vendor bills
• Learn how to set and modify reserves on a claim
• Work with subject matter experts to learn claims and compliance processes
• Learn the importance of working closely with underwriters, loss control, insureds, and agents to offer superior customer service
• Attend off site claims-related tasks and events (i.e., inspections, depositions, court appearances, and/or mediations) with adjusting team
• Shadow other positions within the company to learn more about careers within the insurance industry
• Assist with various projects as assigned

Requirements

What You’ll Need to Succeed:

• Completed two years of college preferred
• Willingness to help with variety of tasks from data collection, entry, customer relations, claims resolution and everything in between
• Proven time management skills with the ability to effectively prioritize, multi‑task, and establish/meet deadlines
• Superior customer service
• Professional communication skills
• An understanding of technology solutions
• Ability to work onsite at…