Retail Commission Sales Associate - Furniture​/Mattresses​/Rugs, Southdale Center

Position: Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Southdale Center - Full Time
Macy’s is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable.

In this role, you are responsible for meeting sales goals, selling protection plans , managing return rates, and promoting our loyalty program. You will continually demonstrate superior product knowledge to educate your customer and satisfy their needs.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Merchandise discounts
Performance-based incentives
Employee Assistance Program with mental health counseling and legal/financial advice

Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
Participate in ongoing product knowledge training through both technology and vendor partners
Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
Adhere to Asset Protection and inventory control compliance procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Flexible availability, including days, evenings, weekends and holidays
~ Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues
~ Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligible for Sales Commission