Inside Sales Representative; Military

Company Description Recon Robotics, Inc., founded in 2005, is a global leader in tactical micro-robot systems used in high-risk operations. The company designs and manufactures advanced platforms such as the Recon Scout® and Throwbot® 2 robots to enhance safety and provide rapid situational awareness. Its systems are deployed worldwide, with over 7,000 units in use by multiple branches of the United States Armed Forces, international allied forces, and more than 800 law enforcement agencies.

Recon Robotics is driven by the belief that robotics technology can help protect both law enforcement and military personnel. Team members contribute to mission-critical solutions that support defense and public safety organizations.

Role Description The Inside Sales Representative (Military Experience Required) is a full-time, on-site position based in Edina, MN. This role focuses on managing inbound and outbound sales activities, including qualifying leads, conducting product demonstrations via phone and video, and preparing quotes that align with customer needs and budgets. The Inside Sales Representative will maintain and grow assigned accounts, respond to customer inquiries, and coordinate closely with field sales, marketing, and operations to ensure timely follow-up and order fulfillment.

Daily responsibilities include building strong relationships with military and law enforcement customers, tracking sales pipelines in CRM tools, and providing feedback on market trends and customer requirements. The role also involves supporting trade shows or training events as needed and contributing to continuous improvement of sales processes and customer experience.

• Respond promptly to inbound sales inquiries by phone, email, and other communication channels.
• Identify customer needs and recommend appropriate RECONROBOTICS products and solutions.
• Qualify inbound leads and identify new sales opportunities.
• Conduct outbound follow-up with prospective customers, leads, and existing accounts.
• Prepare and provide accurate quotations, proposals, product information, and order documentation.
• Follow up consistently on quotes, opportunities, demonstrations, and pending orders.
• Maintain accurate customer and sales information in the company's CRM system.
• Develop and maintain relationships with existing customers to encourage repeat business and identify additional sales opportunities.
• Coordinate with outside sales representatives on larger opportunities and strategic accounts.
• Assist with product demonstrations, customer presentations, and sales-related activities as needed.
• Maintain a strong understanding of RECONROBOTICS products, applications, capabilities, and competitive advantages.
• Meet or exceed established sales, activity, response-time, and customer-service goals.
• Track opportunities through the sales pipeline and provide regular updates to management.
• Participate in sales meetings, training, trade shows, and other company events as required.
• Stay informed about industry trends, and competitors.

• Serve as a primary point of contact for customers with questions regarding products, orders, pricing, availability, and delivery.
• Provide timely, professional, and knowledgeable responses to customer inquiries.
• Assist customers with product selection and help determine the appropriate solution for their specific application.
• Process customer orders accurately and coordinate with internal departments to ensure orders are fulfilled correctly and on time.
• Communicate order status, shipping information, lead times, and other relevant updates to customers.
• Address customer concerns and work collaboratively with internal teams to resolve issues.
• Handle returns, replacements, warranty inquiries, and other post-sale customer needs in accordance with company policies (RMA processing).
• Maintain detailed records of customer interactions, requests, and resolutions.
• Proactively follow up with customers after sales or service interactions to ensure satisfaction.
• Escalate complex technical, product, or service issues to the appropriate internal team while maintaining ownership of the customer experience.
• Build long-term customer relationships by demonstrating reliability, responsiveness, and professionalism.

• Work closely with Sales, Operations, Engineering/Product, Shipping, and other departments to meet customer needs.
• Communicate customer feedback and market information to the appropriate internal teams.
• Help identify recurring…