Service Technician

Insight Global is partnering with a leading security solutions company that is looking for a Service Technician to support customers throughout the Edina, MN area
. If you have experience working with CCTV, card access, low-voltage systems, or security equipment and enjoy providing excellent customer service, we'd love to connect with you.

What You’ll Do

• Service, troubleshoot, and support security systems at customer locations throughout the local territory
• Work directly with customers to diagnose issues and resolve system concerns
• Assist customers with mobile app setup and connectivity for their security systems
• Perform maintenance and basic repairs on security-related equipment
• Document service activities using smartphones and computer applications
• Independently manage multiple customer visits per day

Required Qualifications

• 3+ years of experience with CCTV, Card Access Systems, or Residential Low Voltage Systems
• Valid driver's license
• Experience using hand and power tools (drills, wire cutters, etc.)
• Strong customer service and communication skills
• Ability to work independently with minimal supervision
• Comfortable using computers, Microsoft Office, and mobile devices for scheduling and documentation

Preferred Qualifications:

• Experience installing, repairing, or troubleshooting:
• Security cameras
• Alarm systems
• Network/WiFi equipment
• Cabling and wiring
• Phones, tablets, printers, or ATMs
• Technical school or vocational training
• Experience supporting electrical systems
• Previous sales experience (commission opportunities available through upselling)