Clerical Support- EI

Join to apply for the Clerical Support- EI role at Northwest Tri-County Intermediate Unit 5 (IU5).

• 15 paid holidays per year
• Paid vacation days, sick days, and personal days
• Full medical PPO, dental, prescription, & vision insurance after 30 days; $75 monthly payroll deduction for employee and dependents
• Life insurance
• Pay rate: $17.63 per hour
• 35 hours per week

The Secretary reports to the program supervisor, assistant director, or director within the assigned program area, supporting programmatic staff to deliver services efficiently.

• High school or GED diploma
• Proficient with technology, including software and web‑based applications

• Associate’s degree in a related field
• Minimum of two years’ professional office experience

• Communicate effectively in writing and verbally with stakeholders to deliver high‑quality customer service.
• Support data‑driven decisions by collecting, monitoring, and reporting program data using software.
• Provide proactive support to programmatic and administrative staff, projects, and initiatives in accordance with IU procedures.
• Prepare documents, reports, letters, memoranda, requisitions, and forms using applicable word processing, database, and spreadsheet systems.
• Maintain program records, calendars, manuals, filings, deadlines, and communications to ensure continuity of services.
• Respond to routine information requests via phone, mail, and email.
• Arrange appointments and meetings, including travel and facility arrangements, and follow‑up as required.
• Develop and maintain an accessible document management system on various projects.
• Assist with conference and workshop support: enrollments, registration, handouts, visual aids, and post‑workshop follow‑up.
• Serve in a backup capacity by cross‑training with colleagues in related positions.
• Cover reception duties as needed and conduct fingerprinting services for customers.
• Perform other related duties as assigned.

• Effectively communicate orally and in writing, explaining complex instructions clearly.
• Work collaboratively in a team environment.
• Adapt flexibly to various situations and personalities.
• Listen attentively to others on telephone and in person.
• Communicate effectively with the public.
• Withstand emotional stress.
• Organize and maintain program files.
• Adopt new technologies to improve program efficiency.
• Prioritize and efficiently complete tasks with minimal supervision.

Professional office environment. The incumbent must sit at desk for extended periods and routinely use standard office equipment, mostly computers, to complete daily tasks.

• Standing:
  Occasionally (