Clinic Office Specialist Dayts - DHR Gastro Institute

Clinic Office Specialist - FT
- Dayts - DHR Gastro Institute (Travel Required) - 19803

US:

TX:

Edinburg | RMF CLINIC | Full Time

Posted 2 months ago

DHR Health - US:

TX:

Edinburg
- Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care.

POSITION EDUCATION/ QUALIFICATIONS
:

• High School/GED preferred
• Position requires travel, valid driver’s license and vehicle insurance are required
• MOS certificate preferred or 2 yrs. Experience in a busy office practice in a front desk role
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish

JOB KNOWLEDGE/EXPERIENCE
:

• Minimum of two (2) years receptionist experience preferred in the medical industry or MD office setting
• Previous experience in a high traffic medical office setting is preferred

Responsibilities:

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Working the reception desk, greeting and communicating with patients and providers
• Working in the call group area as needed
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments, no show and cancellations
• Answering multiple telephones and accurately documenting messages
• Forwarding telephone calls appropriately and following up on return calls
• Checking-in patients and properly documenting registration
• Insurance verification and verification of patient demographics
• Authorizing procedures, visits or surgeries, as needed
• Filing or retrieving medical records and delivering to appropriate providers or departments as needed
• Filing patient and administrative files
• Copying, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and balancing the day in the computer
• Other duties as assigned

LINES OF REPSONSIBILITY
:

(Chain-of-command)

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC
:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A.
Essential Duties
:
Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderat…