Clinic Office Specialist, Hand Institute Clinic PB

Clinic Office Specialist, Hand Institute Clinic PB - 22186

US:

TX:

Edinburg | GENERAL SUPPORT | Full Time

Posted yesterday

DHR Health - US:

TX:

Edinburg - Days

Summary:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality customer service, efficient care and answers to their administrative questions regarding the office.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED preferred

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of one (1) years receptionist/front desk experience required
• Previous experience in a high traffic medical office setting or MD office is preferred
• Previous experience in a surgical practice preferred
• Good working knowledge of personal computers and EMR/Practice management software
• Computer skills required with knowledge of Microsoft Office suite, and ability to use Excel
• Good written and verbal communication skills required

Responsibilities:

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

• Working the reception desk, greeting and communicating with patients, visitors, co-workers and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking of missed appointments, no shows and cancellations
• Answering multiple telephone lines and accurately documenting messages on paper or through the EMR
• Forwarding telephone calls appropriately and following up on returning calls, taking accurate messages
• Checking-in patients and properly documenting registration
• Insurance verification and verification of patient demographics
• Receiving and distributing hospital consults and ER consults as needed
• Making calls/appointments for diagnostic services as needed
• Interactions with MDs, providers, MAs and other clinic personnel regarding patient needs in a polite and courteous manner
• Authorizing procedures or surgeries with insurance carriers, as needed
• Interact with other DHR hospital departments in a prompt and polite manner
• Filing/scanning or retrieving medical records and delivering to appropriate providers or departments as needed
• Filing/scanning patient and administrative information to files as needed
• Copying, scanning and faxing duties
• Checking out patients, collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and balancing the day in the computer, as needed
• Preparing charge/payment batches as needed
• Balancing cash box on a daily basis
• Other duties as assigned

Other information:

LINES OF REPSONSIBILITIES :

(Chain-of-command)

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of…