Service Advisor Job Edinburg area,Texas USA,Customer Service/HelpDesk

Position: Hacienda Ford - Service Advisor

Job Description

Must be able to greet guests, schedule appointments, and act as a liaison between customers and service technicians. This position is about providing our customers with an excellent service experience and understanding their needs.

Duties and Responsibilities

Schedule service for customers in person or over the phone to ensure prompt and accurate diagnosis of any problems with their vehicle.
Discuss schedule maintenance with cost and time estimates.
Greeting clients on the service drive.
Effective walk around of the customer's vehicle.
Ensure that required documentation is complete and complies with regulations and standards.
Product knowledge and safety.
Communicate with technicians, team leader, and parts associates to ensure timely completion of work.
Update clients on the progress of the repair and its status accordingly.
Accept full responsibility from start to finish by providing an exceptional client experience to drive brand loyalty.
Maintain an excellent Customer Satisfaction Index (CSI).
Perform other duties as assigned by the service manager.

Job Requirements

Valid Driver’s License
Driving record that meets insurance requirements and company policy
Must be able to pass background check and pre‑employment drug screen

Qualifications and Skills

Professional appearance
Excellent communication capability
Ability to set and achieve targeted goals
Ability to thrive in a fast‑paced environment with many priorities

The Service Department is open during the following hours:

Monday – Friday 7:00 AM – 6:00 PM

Saturday 7:00 AM – 4:00 PM

Medical, Dental, & Vision Insurance: 100% employer‑paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.

401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.

Life Insurance: 100% employer‑paid life insurance policy of $50,000 with no medical exams required.

Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.

Sick leave 3 paid days per service year – 100% employer paid.

Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.

Other Perks: 5‑day workweek for sales, parts, and administration positions, 90‑day & annual 1‑on‑1 performance evaluations, and employee discounts on new vehicles, parts, and services.

Requirements

By submitting your application, you agree to the following:

You are at least 21 years old.
You have a valid driver's license with an acceptable driving record.
You will pass a pre‑employment drug screen.
You will undergo a background check.
You understand that the 401K company match has an annual maximum amount.
You understand that earned vacation time is based on the total time of continual employment.
If you do not meet all these requirements, your application will not be considered.

Thank you for your interest in this position.

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