Patient Scheduler Days- Radiology Admissions

Patient Scheduler- FT
- Days
- Radiology Admissions - 21977

US:

TX:

Edinburg | IMAGING & DIAGNOSTICS | Full Time

Posted yesterday

DHR Health - US:

TX:

Edinburg - Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

Coordinates the scheduling of procedures, according to policy and procedures, to meet the needs of the patient, physician, and DHR Health.

POSITION EDUCATION/

QUALIFICATIONS:

• High School Diploma/GED is required.
• Working knowledge of medical terminology is strongly desired. Medical terminology with good customer service strongly preferred
• Willingness to be crossed trained to other areas.
• Organizational skills are necessary
• Good written and verbal communication skills required.
• Ability to read, write and speak English
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians

JOB KNOWLEDGE/

EXPERIENCE:

• Must have one year of clerical/office related work experience in a medical or health care environment. Computer or word processing proficiency is required, and strong customer service skills are a must.
• Must be able to respond to patient needs by interpreting facial expressions and to communicate effectively utilizing verbal and written communications.
• Requires reasoning ability and good independent judgment.
• Requires working with frequent interruptions and have strong customer service skills.
• Must have good working knowledge of computers.
• Knowledge of medical terminology and the ability to communicate in both Spanish and English is strongly preferred.
• Must have excellent customer service skills.
• High degree of competency/experience in general.
• Requires good communication and organizational skills.

Responsibilities:

POSITION RESPONSIBILITES:
Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
Considers priorities and special needs of the patient, physician, and the Hospital when scheduling appointments and radiological procedures.
Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician’s block time.
Maintains schedule according to procedure and physician’s time and staffing requirements.
Coordinates schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed.
Accurately prepares the schedule for timely distribution.
Facilitates daily completion of the facility schedule.
Follows procedure for notification of changes in the schedule (e.g. cancellation).
Maintains and protects each patient’s right to confidentiality.
Answers telephone and intercom courteously and in a quiet, pleasant voice.
Assumes clerical duties and responsibilities as necessary.
Performs related duties as required.

LINES OF REPSONSIBILITES:

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess…