Call Center Representative Oncology Shared
Listed on 2026-10-18
-
Healthcare
Healthcare Administration, Medical Receptionist, Medical Office -
Administrative/Clerical
Healthcare Administration, Medical Receptionist
Call Center Representative - FT
- Days
- Oncology Shared - 21898
US:
TX:
Edinburg | RMF CLINIC | Full Time
Posted 2 days ago
DescriptionDHR Health - US:
TX:
Edinburg
- Days
Summary:
MISSION STATEMENT:Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
VISION:Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
POSITION SUMMARY:The Patient Administration Specialist in the Division of Patient Administration is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care through the timely and polite answering, routing, scheduling of patient calls as they are received.
POSITION EDUCATION/ QUALIFICATIONS : JOB KNOWLEDGE/EXPERIENCE :- Minimum of one (1) year receptionist or Patient Administration experience preferred.
- Previous experience in a high traffic medical office setting is preferred.
- Excellent customer service and interpersonal skills.
- Computer skills required with knowledge of Microsoft Office suite.
- Good written and verbal communication skills required.
- Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
- Routing calls as the operator to the proper department after using the scripted greeting as prescribed by Administration.
- Scheduling, canceling, and rescheduling patient appointments.
- Scheduling the correct mix of patients for the schedule as required for each practitioner.
- Confirming patient’s upcoming appointments.
- Calling and tracking missed appointments, no show and cancelled appointments.
- Answering telephone lines with the proper scripting provided, and accurately documenting messages within the EMR system.
- Forwarding telephone calls appropriately and following up on return calls.
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